09-28-2015 02:06 AM
System Recovery 2013 R2 SP3 (11.1.3.55088) on a clean install of Windows 10 Pro 64-bit
I'm backing up to an external hardrive connected by USB3
9 times out of 10 the backup hangs at the message 'Snapping volumes', and there doesn't seem to be a way to cancel it nicely.
I don't see any error message.
I was also getting the same now and again on Windows 8.1, but it nows seems more frequent.
Any suggestions
09-28-2015 06:04 AM
In case you were not aware, Windows 10 is not officially supported yet:
http://www.symantec.com/docs/TECH231698
You may want to check the Windows event logs (system and application) for errors. If you reboot the machine, does the backup work after the reboot? If yes, I suspect some sort of VSS related issue here.
09-28-2015 11:48 AM
09-29-2015 08:43 AM
This may help:
https://technet.microsoft.com/en-us/library/cc734021%28v=ws.10%29.aspx