Unable to connect to server

[IT_WHT]

Hello,

When I´m trying to log on to the BESRM i get the following message:

Unable to connect to server

Details
    Data
        System.Collections.ListDictionaryInternal
    Inner Exception
        No connection could be made because the target machine actively refused it
    Message
        Unable to connect to the remote server
    Source
        System
    Stack Trace
           at System.Net.HttpWebRequest.GetRequestStream()
           at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
           at BackupManager.BackupManagerSoapBinding.getManagerVersion()
           at Com.Symantec.RecoveryManager.Tier3ProxyLib.SessionImpl.GetManagerVersion()
           at Com.Symantec.RecoveryManager.Tier3ProxyLib.Tier3Proxy.GetManagerVersion()
           at Symantec.RecoveryManager.MainForm.Logon_AuthenticationEvent(Object sender, AuthenticationEventArgs e)
    Target Site
        GetRequestStream
   

I tried to search the forum for some help but nothing seems to work. Im running BESRM and BESR on a Windows 2003 server SP2

[Jose_Luis_Gomez]

Hi Roger,

Try this:

Attempting to login to BESRM console gives and error: "Unable to Connect to Remote Server. No connection could be made because the target machine actively refused it"

---

Exact Error Message
"Unable to Connect to Remote Server No connection could be made because the target machine actively refused it"

Details:
"Unable to Connect to Remote Server.  No connection could be made because the target machine actively refused it"

1. Stop the -Backup Exec System Recovery Manager Web Service.

2. Open the server.xml (located here: \Program Files\Symantec\Backup Exec System Recovery\manager\services\tomcat\conf)
Search for 8443 and change to something like 8448.  Search for 8080 and change to something like 8081. Save the file.

3. Restart the services
-Backup Exec System Recovery Manager Database.
-Backup Exec System Recovery Manager Web Services

4. Open BESRM
-Select Settings.
-Change Secure server port to 8448
-Change the Port for viewing log files to 8081
-Select OK.  Login again.

5. Select all of the EasyInstallers and delete them. Create a new EasyInstaller package for both Backup Exec System Recovery and Management Control.

6. Use these new packages to install BESR and Management Control on each client.

[IT_WHT]

Hello Jose

I have already tried to change both the ports but I still receive the same error message. Here´s what the managerconsole.log file says:

dotNetBase]: Duplicate string 'LIC_LABEL_PRODUCT_KEY' found in 'file:///C:/Program Files/Symantec/Backup Exec System Recovery/Manager/Console/VProUI.DLL'.
[dotNetBase]: Duplicate string 'BTN_EXTEND_TRIAL' found in 'file:///C:/Program Files/Symantec/Backup Exec System Recovery/Manager/Console/VProUI.DLL'.
[dotNetBase]: Duplicate string 'IMAGE_STATE_DELETED' found in 'file:///C:/Program Files/Symantec/Backup Exec System Recovery/Manager/Console/VProUI.DLL'.
[dotNetBase]: Duplicate string 'MSG_MONITORING_LEVEL_IGNORE' found in 'file:///C:/Program Files/Symantec/Backup Exec System Recovery/Manager/Console/VProUI.DLL'.
[dotNetBase]: Duplicate string 'EXTEND_TRIAL_SUCCESS_DESC' found in 'file:///C:/Program Files/Symantec/Backup Exec System Recovery/Manager/Console/VProUI.DLL'.
[dotNetBase]: Duplicate string 'CS_LINK_TECH_SUPPORT' found in 'file:///C:/Program Files/Symantec/Backup Exec System Recovery/Manager/Console/VProUI.DLL'.
[dotNetBase]: Duplicate string 'MSG_MONITORING_LEVEL_ERRORS_ONLY' found in 'file:///C:/Program Files/Symantec/Backup Exec System Recovery/Manager/Console/VProUI.DLL'.
[dotNetBase]: Duplicate string 'MSG_MONITORING_LEVEL_DEFAULT' found in 'file:///C:/Program Files/Symantec/Backup Exec System Recovery/Manager/Console/VProUI.DLL'.
[dotNetBase]: Duplicate string 'LABEL_FINISH_PERFORM_FULL_VSS_BACKUP' found in 'file:///C:/Program Files/Symantec/Backup Exec System Recovery/Manager/Console/VProUI.DLL'.
[dotNetBase]: String < Symantec Backup Exec System Recovery Manager > not found
[MainForm]: 2008-06-03 07:19:46 - Error- AlertDialog.ShowError: Unable to connect to the remote server
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at BackupManager.BackupManagerSoapBinding.getManagerVersion()
   at Com.Symantec.RecoveryManager.Tier3ProxyLib.SessionImpl.GetManagerVersion()
   at Com.Symantec.RecoveryManager.Tier3ProxyLib.Tier3Proxy.GetManagerVersion()
   at Symantec.RecoveryManager.MainForm.Logon_AuthenticationEvent(Object sender, AuthenticationEventArgs e)

[David_F]

Are you running the Symantec Endpoint Protection Manager on the same system; or another application that uses the same BESRM default ports or Sybase adaptive server anywhere 9.x instance? Are BESRM’s web and database services started? Was the install done remotely or locally to the physical server in question?