VOX

Exclude list failing with 90 only for full backup

I wanted to check on here if anyone has come across this issue in their environment?  I have a windows drive on exclude list, but for some reason this drive is still failing with status 90 when full backup runs. I have tweak the exclude drive by goin...

can we run any reports to pull the details of all the historical cases which are also deleted?

No Support Call Back

What are my options when support will not call back?

Please DO NOT post product queries in this forum!

Please find product forums here: Protection: https://vox.veritas.com/t5/Protection/ct-p/backup-and-recovery    Backup Exec   NetBackup    NetBackup Appliance   SaaS Backup   System Recovery    Desktop and Laptop Option   (More options on the Protecti...

detected an attempt to install incorrect platform and or operating system and version client

Hi Team,When i am istalling NetBackup_7.6.0.1_CLIENTS2.tar on Oracle Linux 5.6 its giving error.'detected an attempt to install incorrect platform and or operating system and version client binaries'Please help me to resolve this error.

backupexec2012 upgrade

Create Case Behalf of Customer

Hello,We are Veritas Partner. When we try to open tecnical support case for our customers with selecting create a case behalf of a customer it is asking for support ID, customer number etc we provide all of these but it didn't work nothing appear on ...

Extracting data from Veritas back up tape

HelloI really need assistance in retrieving/extracting data from an old Veritas Back up tape.Are there any companies in US or California that I can work with. Any suggestion will be appreciated. Old server crashed & only have the back up tape with th...

poor support

we opened the ticket which is now more than a month not solved yet.How we can esclate this to higher management to resolve the problem.

Veritas Support are not working

Hi ,we have random backup jobs failed with the error message:At a System Status resource has  a communication error encountered.(0xe000ff15 - BE 2016 on Server 2012 r2) .I try to create a support case but unfortunately I get an error:Authentication F...

Wait times have been a lot longer than normal. What is going on?

Wait times have been a lot longer than normal. What is going on? I waited for about 40 minutes and got disconnected. I then called back in and waited forrever and eventually gave up. I did submit a ticket online, but still waiting! Veritas had pretty...

The New Veritas Support Site Is NOW LIVE

Hi all, We are thrilled to report that our new Veritas Support site is now live. Please provide any feedback you have here or via the Feedback (+) link on the right side of the site. We are really looking forward to hearing what you think and learnin...

What to expect this weekend (October 20-22) as we launch our new online support tools

Hi all, Check here to learn about what to expect this coming weekend (October 20-22) as we launch our new support.veritas.com website. We will be adding more to this discussion over the next few days to ensure you're updated on our progress. Thanks K...

Introducing The Veritas Support User Experience Community

Hi all! My name is @kellyromer. I am the Veritas Support customer experience leader. I wanted to take this opportunity to introduce my team and start a dialog here on VOX with all of you. While we want to provide updates to you here, we also want to ...