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Veritas Support User Experience
<span> This category is for customers and partners to help us design and improve our Support offerings and user experiences. <br/><br/> This is not intended for providing Support to customers and partners. Please use our <u><a href="https://www.veritas.com/support/en_US.html" target="_blank">Veritas Support</a></u> website for that. <style> .hidden-poll{ display: none; } </style> <script> document.addEventListener('DOMContentLoaded', () => {     if (window.location.href === "https://vox.veritas.com/t5/Veritas-Support-User-Experience/bd-p/SupportUX") {         document.getElementById('poll').className = ""     } }) </script> <!-- <a href="https://www.research.net/r/Veritas-User-Groups-CEP-10702" target="_blank" id="poll" class="hidden-poll"><img src="/html/assets/web-banner-user-groups.png" style="padding-top:20px;"></a> -->

Discussion Posts

Please DO NOT post product queries in this forum!

Please find product forums here: Protection: https://vox.veritas.com/t5/Protection/ct-p/backup-and-recovery    Backup Exec   NetBackup    NetBackup Appliance   SaaS Backup   System Recovery    Desktop and Laptop Option   (More options on the Protecti...

Marianne by Moderator
Partner    VIP    Accredited Certified
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Exclude list failing with 90 only for full backup

I wanted to check on here if anyone has come across this issue in their environment?  I have a windows drive on exclude list, but for some reason this drive is still failing with status 90 when full backup runs. I have tweak the exclude drive by goin...

Dollypee by Moderator
   VIP    Certified
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Please DO NOT post product queries in this forum!

Please find product forums here: Protection: https://vox.veritas.com/t5/Protection/ct-p/backup-and-recovery    Backup Exec   NetBackup    NetBackup Appliance   SaaS Backup   System Recovery    Desktop and Laptop Option   (More options on the Protecti...

Marianne by Moderator
Partner    VIP    Accredited Certified
  • 439 Views
  • 0 replies
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Create Case Behalf of Customer

Hello,We are Veritas Partner. When we try to open tecnical support case for our customers with selecting create a case behalf of a customer it is asking for support ID, customer number etc we provide all of these but it didn't work nothing appear on ...

vaultlearner by Level 4
Partner Accredited
  • 1441 Views
  • 3 replies
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Extracting data from Veritas back up tape

HelloI really need assistance in retrieving/extracting data from an old Veritas Back up tape.Are there any companies in US or California that I can work with. Any suggestion will be appreciated. Old server crashed & only have the back up tape with th...

SoCA by Level 2
  • 1176 Views
  • 1 replies
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poor support

we opened the ticket which is now more than a month not solved yet.How we can esclate this to higher management to resolve the problem.

Veritas Support are not working

Hi ,we have random backup jobs failed with the error message:At a System Status resource has  a communication error encountered.(0xe000ff15 - BE 2016 on Server 2012 r2) .I try to create a support case but unfortunately I get an error:Authentication F...

Resolved! All attempts to search within Veritas Support site produces 404 error today.

Example : Start here: https://www.veritas.com/support/en_US/ Select NetBackup as product. Then, in this URL: https://www.veritas.com/content/support/en_US/NetBackup.htmlClick on the Late Breaking News link.  Error (404)  I have tried using Google Chr...

Marianne by Moderator
Partner    VIP    Accredited Certified
  • 3804 Views
  • 5 replies
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The New Veritas Support Site Is NOW LIVE

Hi all, We are thrilled to report that our new Veritas Support site is now live. Please provide any feedback you have here or via the Feedback (+) link on the right side of the site. We are really looking forward to hearing what you think and learnin...

kellyromer by Level 3
Employee
  • 7858 Views
  • 27 replies
  • 1 kudos

Resolved! Back up fail -error code- 0xe000846b

hiI got this error code"0xe000846b"and backup failed.I do for daily incremental backup(schedule backup).I got this error on 20/09/2017 and then it back to normal on other days up to now.Can someone help me advice and suggestions for why this problem ...

STA79 by Level 2
  • 2299 Views
  • 1 replies
  • 0 kudos