Suggestions to improve client performance

[Ali_G]

Some of our users are complaining Clearwell is running slow on their computers. I did a test, on my laptop I am getting the following results:

• Logging onto Clearwell: 3 seconds  (clicking signing in to dashboard)
• From an employee list record to all cases: 2 seconds

When I tried the same on users computer, I get these:

• Logging onto Clearwell: 10 seconds
• From an employee list record to all cases: 8 seconds

I am thinking this is something to do with IE or Flash settings on the endpoint. Are there any online documention or previous experience that I can use to troubleshoot client performance issues?

Thank you

Ali

[JimmyClearwell]

Hello @Ali_G,

First thing that comes to mind is what's detailed in How to Reset the Adobe Flash Cache on a Internet Explorer browser http://www.veritas.com/docs/100038127. Try that with your users and see if it makes a difference.