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ehollenback · 05-07-2010

Has anyone has the same issues I've had. Hold times of minimum 1 1/2 hours. This time I've was on hold for 2 hours when finally they answered and told me that I was on the wrong queue and put me on a different queue. I've been on hold on that queu...

ehollenback · 03-04-2010

I have a small environment: one Backup Exec Media server and one Tape library. Because of this in 12.5, I did not need, purchase, or install the Shared San Storage option. I am now trying to update my Backup Exec server to 2010. During the install...

ehollenback · 05-27-2010

I've had lots and lots of issues since upgrading to backup exec 2010. I wish it was only 1 hour, that wouldn't be so bad but since I call several times a week lately, I tend to doubt your experience. The level of the call is critical, the one just ...

ehollenback · 01-21-2010

That solution worked for me as well! You would think that this either should not affect it or it should be done automatically by backup exec during the update process. Thanks so much for posting it and saving me a lot of time & aggravation!

VOX

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Symantec Support is terrible

Backup Exec Upgrade to 2010 and Shared San Storage Option

My experience is completely different

That solution worked for me