Greetings,
I go back to Seagate with Backup Exec. We've used it for years, since the middle 90's.
But I've had it. I'm done.
This is now the worst software product I think I've ever encountered. And we're in tech.
The product sucks, the support ...
For us, "higher level of support" is higher level of frustration.
First, it usually takes someone about a week to call. Then it's at least a week between calls. The last case I had the rep apologized for taking too long to call back (about 2 weeks) ...
We have the same problems.
We've had it. I go back to Seagate with Backup Exec. Seagate was the high point.
Symantec has all but ruined Backup Exec. The support is terrible. The product literally requires one person to manage it.
See my post her...