Enterprise Vault Tab Missing in Outlook 2010
After installing Enterprise Vault addin 11.1.3474 on client win 8.1 desktop,I dont see Enterprise vault tab in outlook. I dont know why this is happening ? Allthough in add and remove programs it shows as installed, below is the screenshot: Even in outlook it shows as enabled, below is the screen shot: EV log gives below information in %temp%\ev_client_log_20150528154030: 28/05/2015 10:10:30.926[4052][H]: Log file created (level 1). 28/05/2015 10:10:30.930[4052][H]: LoadSettingsFromHiddenMessage com_error: 0x80004005 28/05/2015 10:10:30.931[4052][H]: User has never been enabled. 28/05/2015 10:10:31.463[4052][H]: FUI: Not loading UI as action map is empty. Is the user enabled? Please let me know what Im supposed to do so that I can get Enterprise Vault tab in outlook client. I dont have any access to Enterprise Vault server so I dont know if anything needs to be done from server side... Expecting your answer for this issue.Solved8.6KViews0likes4CommentsEnterprise vault add in is inactive in Outlook 2013
I have installed the new add in 10.0.3 for outlook 2013 on my Windows 8 computer. But the Enterprise vault add in stay inactive. I triedtheResetEVClient solution : this not corect the issue. Others users of my service have installed the add-in and have the same problem. Have you see the same error recently. thanks for your help.Solved7.9KViews1like12CommentsEV Outlook Add-In for Office 365 Subscription / Windows 8.1
Not sure if anyone else has had this specific issue (I have seen some similar posts), but I recently ran into a problem getting the Outlook Add-In to work with the subscription edition of Office 2013 on Windows 8.1. No matter what I did I could not get the Enterprise Vault Add-In to even show up in the trust center in Outlook, let alone on the menu bar in Outlook. The fix for this problem ended up being to uninstall the subscription edition of Office 2013 that was downloaded from Office 365 and reinstall and the normal volume license edition. Once I made this change, and uninstalled/reinstalled the EV plug-in the Outlook Add-in worked immediately! I haven't gone as far as testing to determine if the problem is specific to Windows 8.1 or the Office Subscription installation but I just wanted to share my findings. We do have several clients that are using/looking at the subscription edition of Office even if they are not using Office 365 for email, so this is a problem I expect we are going to start to see more often if they are also archiving with EV. Thanks, JeffSolved5.1KViews1like5CommentsOutlook Add-in 10.0.3 inactive in Outlook 2013
We are running Enterprise Vault 9.0.2 for Exchange 2007. I have a client running windows 8 with Microsoft Office 2013 professional installed. I have installed the 10.0.3 outlook add-in. However, the Enterprise Vault tab will not display. I looked under Add-Ins and Enterprise Vault Add-In is listed under "Inactive Application Add-ins". I verified the few forum discussions I saw related to this. We have rpc over http restrictions set to None in the desktop policy. I made sure I ran the setup.exe for the add-in as administrator (and am a local admin on the pc). I also tried setting the registry key for LoggingLevel to 3 under HKCU\Software\KVS\Enterprise Vault\Client. However, setting this key does not seem to give me any new logs unless they are not located under the local profile temp directory for the user. I see some logs called ev_client_log_<datetime>.txt but they only contain a few lines for when I first install or uninstall the application. The first line being "Log file created (level 1)." Is there a different location or registry setting for Windows 8 to change the logging level? Any other thoughts on why the client stays inactive? Thanks!Solved3.3KViews1like19CommentsEnterprise vault and Internet Explorer 11
Hello All As most of you already must be aware about Windows 8.1 preview release on 26th June 2013 which comes along with Internet explorer 11. I noticed issue with enterprise vault & Internet explorer 11. When trying to access archive explorer or/and search archive on IE11, it generates below error: Archive Explorer requires Internet Explorer 6.0 or later. Obviously I ignored the error knowingmy IE is not below IE 6 ;-). But just to make you guys aware of same if you notice the issue. Hopefully Symantec and MS developers will remediate this issue soon. There are some other issues with IE11 with OWA as well, which I've reported about at below MS post: http://social.technet.microsoft.com/Forums/en-US/w81previtpro/thread/ecc8ee14-ecd8-4473-a596-3c423b52bac0/ Hope it helps. Not sure if an idea entry is required for same, given developers will work or probably already on Windows 8.1 compatibility with enterprise vault?Solved3.2KViews0likes3CommentsEnterpriseVault is inaccessible
Please can someone help me. I am not able to connect EV or restore any emails/sync. the below log is what’s coming up. This happens when on VPN or not. any suggestions to a fix is appreciated 06/08/2014 11:18:36.276[6812][H]: Log file created (level 1). 06/08/2014 11:18:36.280[6812][H]: Loaded UI Language Path: c:\program files (x86)\enterprise vault\evclient\languages\en 06/08/2014 11:18:36.288[6812][H]: Loaded Help Language Path: c:\program files (x86)\enterprise vault\evclient\languages\en 06/08/2014 11:18:36.295[6812][H]: Module path: C:\Program Files (x86)\Enterprise Vault\EVClient\Valkyrie.dll 06/08/2014 11:18:36.300[6812][H]: No language resource module was loaded, the default English resources in Valkyrie.dll will be used 06/08/2014 11:18:36.309[6812][H]: RPC over HTTP is enabled (flags = 15) 06/08/2014 11:18:36.587[6812][H]: 06/08/2014 11:18:36.592[6812][H]: Environment: 06/08/2014 11:18:36.594[6812][H]: Enterprise Vault Client 10.0.2.1112 (Full functionality enabled) 06/08/2014 11:18:36.597[6812][H]: Microsoft Enterprise Edition (build 9200), 64-bit 06/08/2014 11:18:36.600[6812][H]: AMD A6-1450 APU with Radeon(TM) HD Graphics AMD64 Family 22 Model 0 Stepping 1; 06/08/2014 11:18:36.604[6812][H]: Microsoft Outlook 15, 32-bit (15.0.0.4517) 06/08/2014 11:18:36.605[6812][H]: [RPC over HTTP enabled (flags = 15)] 06/08/2014 11:18:36.607[6812][H]: Microsoft Internet Explorer 9.10.9200.17028 06/08/2014 11:18:36.609[6812][H]: Computer name: L8-7VXCX02.amd.com 06/08/2014 11:18:36.611[6812][H]: 06/08/2014 11:18:36.612[6812][H]: Contents of Desktop Settings: 06/08/2014 11:18:36.613[6812][H]: ;SERVER; = torarray.amd.com 06/08/2014 11:18:36.614[6812][H]: ADDALLEVSERVERS = 0 06/08/2014 11:18:36.615[6812][H]: ADDSERVERTOINTRANETZONE = AMDCanVault;AMDCanVault.amd.com;STOREV1;STOREV1.amd.com;TOREV1;TOREV1.amd.com;STOREV2;STOREV2.amd.com;TOREV2;TOREV2.amd.com;STOREV3;STOREV3.amd.com;TOREV3;TOREV3.amd.com;storvev1;storvev1.amd.com;storvev2;storvev2.amd.com;storvev3;storvev3.amd.com 06/08/2014 11:18:36.620[6812][H]: ALLOWSCRIPTPUBLICFOLDERS = 2 06/08/2014 11:18:36.622[6812][H]: ALLOWSCRIPTSHAREDFOLDERS = 2 06/08/2014 11:18:36.623[6812][H]: ARCHIVEDELITEMSFOLDER = 0 06/08/2014 11:18:36.624[6812][H]: ARCHIVEEXPLORERBTNVISIBLE = 1 06/08/2014 11:18:36.625[6812][H]: ARCHIVEMANAGEDFOLDERS = 0 06/08/2014 11:18:36.628[6812][H]: ARCHIVEONLYWITHATTACH = 0 06/08/2014 11:18:36.629[6812][H]: ARCHIVESETTINGSLOCKED = 1 06/08/2014 11:18:36.630[6812][H]: DEFAULTARCHIVEID = 1196EDB8056907E4A916D1F39EDF2FF0A1110000AMDCanVault 06/08/2014 11:18:36.632[6812][H]: DEFAULTDOUBLECLICKVIEW = 0 06/08/2014 11:18:36.634[6812][H]: DEFAULTRETENTIONCATEGORYID = 1E75A5DBEBCBCB447B6C30B5BA976677F1b10000AMDCanVault 06/08/2014 11:18:36.636[6812][H]: DEFAULTWEBAPPURL = http://torev2.amd.com/EnterpriseVault 06/08/2014 11:18:36.638[6812][H]: DELETEBTNVISIBLE = 0 06/08/2014 11:18:36.639[6812][H]: DEPLOYFORMSLOCALLY = 2 06/08/2014 11:18:36.641[6812][H]: EVSERVERS = storev1.amd.com;storvev1;torev2.amd.com;STORVEV2;torev3.amd.com;storvev3; 06/08/2014 11:18:36.644[6812][H]: INACTIVITYPERIOD = 30 06/08/2014 11:18:36.645[6812][H]: INACTIVITYPERIODUNITS = 0 06/08/2014 11:18:36.647[6812][H]: LARGEITEMSSIZEKB = 10240 06/08/2014 11:18:36.648[6812][H]: LOCALISEDRESOURCES = C:\Program Files (x86)\Enterprise Vault\EVClient\Valkyrie.dll 06/08/2014 11:18:36.651[6812][H]: MAILBOXDN = /o=AMD/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=amuscat 06/08/2014 11:18:36.654[6812][H]: MAILBOXSERVER = STOREXDAG01 06/08/2014 11:18:36.655[6812][H]: MAILBOXSTATE = 1 06/08/2014 11:18:36.656[6812][H]: MAILBOXTYPE = PrimaryUser 06/08/2014 11:18:36.658[6812][H]: MANAGEDFOLDERHANDLING = 0 06/08/2014 11:18:36.659[6812][H]: MARKPSTS = 1 06/08/2014 11:18:36.660[6812][H]: MINAGEPERIOD = 30 06/08/2014 11:18:36.661[6812][H]: MINAGEPERIODUNITS = 0 06/08/2014 11:18:36.663[6812][H]: OVENABLED = 1 06/08/2014 11:18:36.665[6812][H]: OVMESSAGECLASSINCLUDE = IPM.Post*;IPM.Note*;IPM.Document*;IPM.Appointment*; 06/08/2014 11:18:36.667[6812][H]: OVSETUPWIZARD = 0 06/08/2014 11:18:36.668[6812][H]: OVSTARTDOWNLOADBTNVISIBLE = 1 06/08/2014 11:18:36.669[6812][H]: OWA2003CANCELFROMTOOLBAR = 0 06/08/2014 11:18:36.672[6812][H]: OWA2003DELETEFROMCONTEXTMENU = 0 06/08/2014 11:18:36.674[6812][H]: OWA2003DELETEFROMTOOLBAR = 0 06/08/2014 11:18:36.675[6812][H]: OWA2003DELETEMODE = 0 06/08/2014 11:18:36.676[6812][H]: OWAWEBAPPURL = http://torev2.amd.com/EVAnon 06/08/2014 11:18:36.677[6812][H]: PFINACTIVITYPERIOD = 6 06/08/2014 11:18:36.678[6812][H]: PFINACTIVITYPERIODUNITS = 2 06/08/2014 11:18:36.679[6812][H]: PFLARGEITEMSSIZEKB = 10240 06/08/2014 11:18:36.680[6812][H]: PFMINAGEPERIOD = 2 06/08/2014 11:18:36.681[6812][H]: PFMINAGEPERIODUNITS = 1 06/08/2014 11:18:36.682[6812][H]: PFUSELARGEITEMSSIZE = 0 06/08/2014 11:18:36.683[6812][H]: POLICYENTRYID = 1AE7B468F603FB844960D69D1660BC1031012700AMDCanVault 06/08/2014 11:18:36.685[6812][H]: PSTIMPORTENABLED = 0 06/08/2014 11:18:36.686[6812][H]: PSTPOLICYENTRYID = 15BEAAD49B5B4FC4BBE88EA6B7E188A1C1012700AMDCanVault 06/08/2014 11:18:36.689[6812][H]: RPCOVERHTTPRESTRICTIONS = 0 06/08/2014 11:18:36.691[6812][H]: SERVERVERSION = 9.02 06/08/2014 11:18:36.692[6812][H]: SETFORCEFORMRELOAD = 0 06/08/2014 11:18:36.701[6812][H]: SITEENTRYID = 13FA62FE3034E2F449F38386EBFFB22FB1d10000AMDCanVault 06/08/2014 11:18:36.703[6812][H]: SYSTEMMAILBOX = SMTP:amdvault.storexdag1@amd.com 06/08/2014 11:18:36.705[6812][H]: USEINACTIVITYPERIOD = 1 06/08/2014 11:18:36.706[6812][H]: USELARGEITEMSSIZE = 0 06/08/2014 11:18:36.708[6812][H]: USEQUOTALIMIT = 0 06/08/2014 11:18:36.709[6812][H]: USERSCANDELETEITEMS = 0 06/08/2014 11:18:36.711[6812][H]: USESELFINSTALLFUNCT = 0 06/08/2014 11:18:36.713[6812][H]: 06/08/2014 11:18:36.714[6812][H]: 06/08/2014 11:18:36.748[6924][H]: PSTMIG: 06/08/2014 11:18:36.749[6924][H]: PSTMIG: PST Importer started. 06/08/2014 11:18:36.750[6924][H]: PSTMIG: 06/08/2014 11:18:36.762[6812][H]: Installed Outlook preview pane registry keys fix for Outlook V15 06/08/2014 11:18:36.764[6812][H]: Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005 06/08/2014 11:18:36.845[6812][H]: [Offline Config] Enabled: true 06/08/2014 11:18:36.847[6812][H]: [Offline Config] Root Directory: C:\Users\amuscat\AppData\Local\KVS\Enterprise Vault\ 06/08/2014 11:18:36.906[6812][H]: [Offline Config] Working Directory: C:\Users\amuscat\AppData\Local\KVS\Enterprise Vault\17372B7D69EC6E45A4584618D224D31F\ 06/08/2014 11:18:36.916[6812][H]: Adding folder (Deleted Items) to the list of folders the trawler will ignore 06/08/2014 11:18:36.918[6812][H]: Adding folder (Conflicts) to the list of folders the trawler will ignore 06/08/2014 11:18:36.922[6812][H]: Adding folder (Sync Issues) to the list of folders the trawler will ignore 06/08/2014 11:18:36.925[6812][H]: Adding folder (Local Failures) to the list of folders the trawler will ignore 06/08/2014 11:18:36.941[2864][H]: DesktopCommonUtil::ConvertISO8601ToFileTime: Error (InvalidDateFormat) [] 06/08/2014 11:18:36.942[2864][H]: HDR:SCHED: Last good sync. time is in an invalid format:80004005. 0 will be used instead 06/08/2014 11:18:36.944[2864][H]: HDR:SCHED: LastGoodSyncTime:01/01/1601 00:00:00.000 (0) 06/08/2014 11:18:36.946[2864][H]: HDR:SCHED: LastSyncTime:06/08/2014 10:14:56.000 (130517936960000000) 06/08/2014 11:18:36.947[2864][H]: HDR:SCHED: NextSyncTime:06/08/2014 14:29:40.000 (130518089800000000) 06/08/2014 11:18:36.976[1540][H]: DTCC: Successfully lowered the priority of this thread 06/08/2014 11:18:36.979[1540][H]: HDR:SCHED: Starting MDC Scheduler Thread 06/08/2014 11:18:36.981[5172][H]: DTCC: Successfully lowered the priority of this thread 06/08/2014 11:18:37.016[1540][H]: HDR:SCHED: MDC Scheduler starting 06/08/2014 11:18:37.021[6812][H]: IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006 06/08/2014 11:18:37.043[5172][H]: CONTENT:STORE: [Offline Config] Maximum Store Size (MB): 37888 06/08/2014 11:18:37.265[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible. 06/08/2014 11:18:37.326[1540][H]: HDR:SYNC: Could not connect to EV 06/08/2014 11:18:37.361[1540][H]: HDR:SCHED: LastSyncTime:06/08/2014 10:14:56.000 (130517936960000000) 06/08/2014 11:18:37.364[1540][H]: HDR:SCHED: NextSyncTime:06/08/2014 14:29:40.000 (130518089800000000) 06/08/2014 11:18:37.366[1540][H]: HDR:SCHED: Seconds to next sync:11462 06/08/2014 11:18:54.914[6812][H]: User initiated 'Synchronize Vault Cache'. 06/08/2014 11:18:54.935[1540][H]: HDR:SYNC: Pre-processing. Type:MANUALLY INITIATED 06/08/2014 11:18:54.941[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible. 06/08/2014 11:18:54.943[1540][H]: HDR:SYNC: Could not connect to EV 06/08/2014 11:18:54.944[1540][H]: HDR:SYNC: Failed 06/08/2014 11:18:54.945[1540][H]: HDR:SCHED: LastSyncTime:06/08/2014 11:18:54.937 (130517975349370000) 06/08/2014 11:18:54.947[1540][H]: HDR:SCHED: NextSyncTime:06/08/2014 14:29:40.000 (130518089800000000) 06/08/2014 11:18:54.949[1540][H]: HDR:SCHED: Seconds to next sync:11445 06/08/2014 11:18:54.953[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible. 06/08/2014 11:18:54.957[1540][H]: HDR:SYNC: Could not connect to EV 06/08/2014 11:18:58.809[3624][H]: 06/08/2014 11:20:01.859[6812][H]: User initiated 'Synchronize Vault Cache'. 06/08/2014 11:20:01.869[1540][H]: HDR:SYNC: Pre-processing. Type:MANUALLY INITIATED 06/08/2014 11:20:01.872[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible. 06/08/2014 11:20:01.874[1540][H]: HDR:SYNC: Could not connect to EV 06/08/2014 11:20:01.876[1540][H]: HDR:SYNC: Failed 06/08/2014 11:20:01.877[1540][H]: HDR:SCHED: LastSyncTime:06/08/2014 11:20:01.859 (130517976018590000) 06/08/2014 11:20:01.880[1540][H]: HDR:SCHED: NextSyncTime:06/08/2014 14:29:40.000 (130518089800000000) 06/08/2014 11:20:01.882[1540][H]: HDR:SCHED: Seconds to next sync:11378 06/08/2014 11:20:01.885[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible. 06/08/2014 11:20:01.886[1540][H]: HDR:SYNC: Could not connect to EVSolved2.9KViews0likes5CommentsEnterprise vault 10.0.4/Outlook 2013
Hello All Not sure if anyone else is facing this issue, but I don't see enterprise vault client add-in (version 10.0.4) working with Outlook 2013. Please find screen-shot below. Version Details: Windows 8.1 Outlook version 15.0.4517.1005 Enterprise vault client 10.0.4.1189 Not an issue, just making sure its known.Solved2.6KViews2likes11CommentsWindows 8.1 & Outlook 2013 & IE11 support?
Hi All, When are we getting / is there support for Windows 8.1 and Outlook 2013 with IE11. I have 10.0.4 installed but it doesn't work. I start Outlook and do not get the EV Toolbar. It shows in the add-ins under Inactive rather than disabled. I have a colleague with 8.1 and Outlook 2010 and it works just fine. I tried using 10.0.3 client and same deal. Any ideas as to when support is coming or what I do to get this working? Thanks - James2.1KViews1like9CommentsError: The parameter is incorrect. (0x80070057)
Hi, We are getting below error while enabling mailbox on EV console, EV version is 10.0.3. This is happening only those mailbox who all are on Exchange01.Recently we have re-installed this exchange server and all required permissionsare there for System mailbox as well as EV service account. An non-specific error has occurred whilst enabling archiving for the mailbox Error: The parameter is incorrect. (0x80070057) Event ID :3139 Task Category :Agent Client Broker Kindly help. Best Regards, Deepak Jindal1.8KViews1like2Comments