Forum Discussion

stephan9's avatar
stephan9
Level 3
11 years ago

EV addin 10.0.4.1293 not loading with Outlook 2010

Hi We've just started rolling out EV Outlook add-in 10.0.4.1293 and we're seeing an unexpected issue with Outlook 2010. Multiple users are reporting that the addin fails to load after the upgrade ...
Configuring
Enterprise Vault
Information Governance
Installing
Patch
Troubleshooting
Upgrade
Windows 7
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    11 years ago

    Your issue is described here, I think:

     

    http://www.symantec.com/business/support/index?page=content&id=TECH201625

stephan9's avatar
stephan9
Level 3
11 years ago

client driven migration is disabled.

I'm going to try to remove the old EV and installing the new one. Will report back shortly.

EDIT: got the same behaviour when I uninstall the old EV then install the new one.