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elevate mode is not working

Level 1

Hi All,

When I try to run /opt/Symantec/sdcssagent/IPS/ command on appliance. It gives an error like that;

unable to communicate with the SDCSS Util Daemon.

I check with ps-ef. it seems working. do you have any information as to why this error is caused?


Level 6
   VIP    Certified
My first guess is one or more of the SIS processes isn't running, whether by design or because it crashed. Can you elevate without running that command first ? If you can't elevate I'd suggest that the next step should be a reboot - if you still cannot elevate after that (with or without running that command first) then I'd suggest a Support case is in order.

Level 4


I agree with jnardello that opening a case is the way to proceed with this.  We ran into this once before and it was the result of corruption with SDCS.

CAUSE: System partition has reached 100% utilization causing SDCS install to become corrupted.
RESOLUTION: Reinstalled SDCS, SDCS now functions as expected.

Hope that helps.


Level 3

If you are running up to MR1 this could be resource related and not space related. If things get back to normal after a reboot I would recommend to get the latest MR for or go higher...