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Symantec Application HA 6.2 - ERROR V-16-1-52577 [Licensing] Unable to find a valid base VCS license key

Hi,

I had just installed the Symantec Application HA using a trial license key but Im getting an error while trying to start the engine.

Here is the engine log:
2015/07/13 23:16:19 VCS INFO V-16-1-51138 Number of processors configured on this system are 8
2015/07/13 23:16:19 VCS WARNING V-16-1-51140 In a multi-CPU system, configure an adequately high value for the ShutdownTimeout attribute. This ensures that when a system panics, its service groups successfully fail over to other systems. For more information, refer to the VCS Administrator's Guide
2015/07/13 23:16:19 VCS INFO V-16-1-10118 GAB timeout set to 30000 ms. GAB peak load timeout set to 30000 ms.
2015/07/13 23:16:19 VCS INFO V-16-1-10077 Received new cluster membership
2015/07/13 23:16:19 VCS NOTICE V-16-1-10112 System (rh7) - Membership: 0x1, DDNA: 0x0
2015/07/13 23:16:19 VCS NOTICE V-16-1-10086 System rh7 (Node '0') is in Regular Membership - Membership: 0x1
2015/07/13 23:16:19 VCS NOTICE V-16-1-10322 System rh7 (Node '0') changed state from CURRENT_DISCOVER_WAIT to LOCAL_BUILD
2015/07/13 23:16:20 VCS NOTICE V-16-1-10322 System rh7 (Node '0') changed state from LOCAL_BUILD to RUNNING
2015/07/13 23:16:20 VCS ERROR V-16-1-52577 [Licensing] Unable to find a valid base VCS license key (Local Build)
2015/07/14 13:23:27 VCS INFO V-16-1-10196 Cluster logger started
2015/07/14 13:23:27 VCS NOTICE V-16-1-11022 VCS engine (had) started
2015/07/14 13:23:27 VCS NOTICE V-16-1-11050 VCS engine version=6.2
2015/07/14 13:34:34 VCS INFO V-16-1-10196 Cluster logger started
2015/07/14 13:34:34 VCS NOTICE V-16-1-11022 VCS engine (had) started
2015/07/14 13:34:34 VCS NOTICE V-16-1-11050 VCS engine version=6.2
2015/07/14 13:34:34 VCS NOTICE V-16-1-11054 VCS engine join version=6.2.0.000

The error is this one:
2015/07/13 23:16:20 VCS ERROR V-16-1-52577 [Licensing] Unable to find a valid base VCS license key (Local Build)


# ./hastatus
attempting to connect....
VCS ERROR V-16-1-10600 Cannot connect to VCS engine
attempting to connect....not available; will retry


These are the licenses I have:

[root@rh7 bin]# vxlicrep

Symantec License Manager vxlicrep utility version 3.02.62.003
Copyright (C) 1996-2014 Symantec Corporation. All rights reserved.

Creating a report on all VERITAS products installed on this system

 -----------------***********************-----------------

   License Key                         = AJZU-PX6K-3K7U-R4MR-XXXX-XXXX-XXXX-XXXX-P
   Product Name                        = VERITAS Storage Foundation Basic
   Serial Number                       = 1436
   License Type                        = PERMANENT
   OEM ID                              = 2006
   Site License                        = YES
   Editions Product                    = YES

 Features := 
   VxVM#VERITAS Volume Manager         = Enabled
   CPU Count#VERITAS Volume Manager    = Not Restricted 
   VXFS#VERITAS File System            = Enabled
   CPU Count#VERITAS File System       = Not Restricted 
   QLOG#VERITAS File System            = Enabled
   PGR#VERITAS Volume Manager          = Enabled
   VERITAS Storage Foundation Basic    = Enabled

   Storage Expert#VERITAS Volume Manager = Enabled
   Platform                            = un-used                            
   Version                             = 6.2                                
   Maximum number of volumes#VERITAS Volume Manager = 4 Volumes
   Maximum number of file systems#VERITAS File System = 4 File Systems


 -----------------***********************-----------------

   Product Name                        = VERITAS Volume Manager
   License Type                        = PERMANENT

 Features := 
   Dynamic Lun Expansion               = Enabled
   Hardware assisted copy              = Enabled
   Cross-platform Data Sharing         = Enabled
   PGR                                 = Enabled
   PGR_TRAINING                        = Enabled
   RAID5SNAP                           = Enabled



 -----------------***********************-----------------

   Product Name                        = VERITAS File System
   License Type                        = PERMANENT

 Features := 
   File Change Log                     = Enabled
   Cross-platform Data Sharing         = Enabled
   Extra-Big File Systems              = Enabled
   Multi-Volume Support                = Enabled



 -----------------***********************-----------------

   License Key                         = AJZU-WONB-DDH2-8OZE-XXXX-XXXX-XXXX-XXXX-P
   Product Name                        = VERITAS Volume Manager
   Serial Number                       = 1436
   License Type                        = PERMANENT
   OEM ID                              = 2006
   Site License                        = YES
   Point Product                       = YES

 Features := 

   Storage Expert                      = Enabled
   VxVM                                = Enabled
   CPU Count                           = Not Restricted                     
   PGR                                 = Enabled
   Platform                            = un-used                            
   Version                             = 6.2                                
   Maximum number of volumes           = 4 Volumes                          


 -----------------***********************-----------------

   License Key                         = AJZU-BNZK-D37O-P4OL-XXXX-XXXX-XXXX-XXXX-6
   Product Name                        = VERITAS File System
   Serial Number                       = 1436
   License Type                        = PERMANENT
   OEM ID                              = 2006
   Site License                        = YES
   Point Product                       = YES

 Features := 
   VXFS                                = Enabled
   QLOG                                = Enabled

   CPU Count                           = Not Restricted                     
   Platform                            = un-used                            
   Version                             = 6.2                                
   Maximum number of file systems      = 4 File Systems 

=====================================================

I have already tried to reinstall the license.. but no luck..

# cp -pR /etc/vx/licenses/lic /etc/vx/licenses/lic_bkp
 # cd /etc/vx/licenses/lic
 # rm *.vxlic
 # /opt/VRTS/bin/vxlicinst ( Install the license key )

=======

Any suggestion?

The OS is RHEL7.1

Tks,
Joao

1 Reply
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Sure you have installed

Sure you have installed ApplicationHA and not VCS?

The products are different and the errors shown are for VCS.