0xe000fed1 - A failure occurred querying the Writer status - Exchange storage groups

[Jim_Grant2007]

Hi Guys,

Wondering if you could help me.  I have created a backup job to do the exchange storage groups for exchange 2007, running on a windows 2003 enterprise server sp1 64 bit edition.

However the job fails with the following error messages in the job log:

Completed status: Failed
Final error: 0xe000fed1 - A failure occurred querying the Writer status.
Final error category: Resource Errors

V-79-57344-34110 - AOFO: Initialization failure on: "\\". Advanced Open File Option used: Microsoft ...
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.
Check the Windows Event Viewer for details.
Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS...

The VSS exchange writer then changes to failed, re-tryable error.

I am using backup exec 11d.

I have rebooted the server and installed hotfix kb903234 but these have not resolved the issue.

Any ideas?

Thanks

[SRodriguez]

Jim:

Microsoft has confirmed that this is an issue, as of today there is no fix for it, there is only a workaround.  Please refer to this article that explains this issue.

http://support.microsoft.com/?kbid=930800
Event ID 9840 is logged when a VSS backup operation fails in Exchange 2007

Regards,

Sandra Rodriguez
Advanced Technical Support Engineer

[beremote_memory]

This is not a Microsoft Problem but a Veritas Problem.

We opened up a call with microsoft who showed us log infromation showing that backupexec was causing VSS errors.

We are still (3 months on) waiting for Veritas to come back to us with a solution. this only occures on certain storage groups.

as a work around you can create a new storage group and move all mailbox's to that storage group till that one fails and so on.

other wise there is always net backup :(