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Support

ADIC Scalar 100

Hoot_Thompson
Level 3
Partner

‎02-28-2005 10:54 AM

We're running BackupExec on a Windows server to manage an ADIC Scalar 100 library. Right now, BE is only recognizing 60 data slots as opposed to 72, the full capacity of the library. Is this because we're using the 12 slot mailbox capability? Is there any way to set up BE such that it recognizes all 72 slots and supports the mailbox?
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6 REPLIES 6

SANDEEP_PILLAY
Level 6

‎03-01-2005 06:26 AM

Hi,

According to the scenario we presume that you are not able to see all the tapes in the library, please perform following steps and verify the results:

1)Populate all slots and power recycle the Library.

2)Take an inventory of the Library inside BE and then check again if all the tapes are visible now.

Go to Devices->select the library->select inventory->and then catalog it.

3)Since the ADIC contains Mailbox Expansion please check their configuration. If you are planning to configure the mailbox slots for storage only then you can perform following steps,

a)Disable the Mail slots in the Library by menu option and recycle the library.

b)Check if the slots are detected in BE after that. You would need to restart the BE services also after power recycling the library.

4)You can also try updating the firmware of the ADIC scalar if the above steps don't work.

5)Please revert back to us if you have any further queries.

We hope this helps.
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Hoot_Thompson
Level 3
Partner

‎03-02-2005 07:47 AM

Yes we can do all this but before we do should BE see all 72 tapes even though we want to use the 12 slot mailbox?
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Brian_Blackwell
Level 5

‎03-02-2005 07:59 AM

if the mailbox is not configured as storage then you will never see them as that. it can only be one or the other.
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Russ_Perry
Level 6
Employee

‎03-02-2005 08:17 AM

It is the library firmware itself that tells Backup Exec how many drives and slots are present. If it is possible, configure the library to show via SCSI query that 72 slots are present and Backup Exec will display and use that many.
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tejashree_Bhate
Level 6

‎04-13-2005 06:20 AM

Hi,

Please let us know if you have followed the steps mentioned earlier and whether it has resolved your issue.

If the issue still persists, please let us know the latest updates.

Thanks.


NOTE : If we do not receive your intimation within two business days, this post would be "assumed answered" and archived.
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Sheetal_Risbood
Level 6

‎04-20-2005 12:12 AM

Archiving the post as per our previous reply
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