A bump and a statement ... I know this is long, but it's a huge problem -- read on.
Okay I'm posting this thinking just maybe someone might decide to take a look at this and give a response. I responded within the 2 days, and it's been more than two weeks since a follow-up. Maybe they misunderstood that my "This is not working" statement as "Assume answered?" Although I doubt that
I am not satisfied with software compression, quite frankly if you take into account the compression ratio, it's giving me less than native storage still since it's compressing more than the 5% gain I"m getting.
Simply put, this is a Symantec/Veritas problem, and the support and quality of product I'm getting from a so called "enterprise level" software is horribly unacceptable.
I need a response to this, and I need it soon or I am taking this software back to our reseller and telling everyone I know to avoid this product like the plague.
I should not need a special costly support plan to get this working, all I am asking for is for the product to work as promised, we purchased a drive off of the compatibility list, and the latest version, and are having problems.
There is more than one or two people with this problem. Many people have issues and none of us are getting any support. This is clearly a BE problem, and I don't know why symantec refuses to admit it or even support it.
I'm not asking for a wave of a magic wand to get this to work, all I'm looking for is some direction, and input on what may be hte problem, and a hint that symantec even cares.
Just to give an idea as to the scope of the problem, here are a few links:
AIT-4 Media type not listed
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=54054&messageID=4395819?
Problem with AIT-4 Capacities
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=56522&messageID=4404763?
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=48612&messageID=4370912?
Compression Issues - Not even Native
Almost identical to mine Well done
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=57051&messageID=4406499?
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=46459&messageID=4364148&
It's BE10, not our drives
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=47949&messageID=4372620?
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=55925&messageID=4402498?
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=56783&messageID=4406341?
Low Compression - No Support
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=54634&messageID=4397903?
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=39756&messageID=4351341?
Compression Enabled in Job setup - Not reported on later
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=47498&messageID=4371981?
Tech suggested use NTBackup
http://forums.veritas.com/discussions/thread.jspa?forumID=103&threadID=43362&messageID=4348260?
When there are this many people all saying the same thing, and all getting the same response, this is an indicator of a problem. A problem that is costing our company, and I'm sure many others a significant amount. In fact, a simple search on the forums finds over 150 posts from people *ALL* having compression issues with BE 10.
This may sound like an angry rant but it's far from it. Consider this a desparate plea for some support and assistance on the matter.
-Nick