Access denied

[Tim_McKinney]

I am running Backup Exec 9.1 Small Business Suite, it is fully patched. I recently upgraded my SBS server to SBS SP1, from that point on my backup has failed everynight saying access was denied to the remote agent. I did not change any passwords during the SP1 install. Is there someting in SBS SP1 that changes access for Backup Exec?

Thanks.

[Amruta_Bhide]

Hello Tim
Can you tell us a bit more in detail about your Problem.
- What is the exact error message?
- Is it a local or a rmeote backup?
- If Remote, is the remote server in the smae domain?
- Did you do any other changes?

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Thanks.

[Tim_McKinney]

Hello Amruta,

The error message is:
0xa000fe29 - Authentication failed on connection to the server.

It is a local backup, I have one server and the tape drive and Backup Exec are on that server. The only changes I made was to upgrade to SBS service pack 1.

Thank you.

[Chaitanya_Khurj]

Hello Tim,

Thankyou for pasting the error. Please ensure you have installed the following patches.

VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691 - Service Pack 3

http://support.veritas.com/docs/278302

9.1 4691 Hotfix 54 - Backup Exec for Windows Servers - Remote Agent Authentication Vulnerability *Requires Backup Exec 9.1 4691 Service Pack 3

http://support.veritas.com/docs/278467

Please make sure that you are using a logon account which is a system logon account.

How to create a System Logon Account in Backup Exec 9.x and 10.x for Windows Servers

http://support.veritas.com/docs/274012

Let us know if this helps. Check if the SP1 firewall has been activated, please deactivate it and try backups.

NOTE : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[Tim_McKinney]

I had already applied the mentioned patches. My login account is exactly the same as before we went to SBS SP1. This is becoming extrememly frustrating. What other info can I provide so we can fix this and start getting backups again???

[Deepali_Badave]

Hello,

Have you installed BE v9.1 SP3?

Are you getting any error in the application event log?

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