Access is Denied to non-existant emails

[Mike_Rees]

Hi, we are having a couple of problems with three of our clients who have the same problem with their backups.

They are all Using Windows Server 2003 and Veritas 10.0

The job log has the following message:

Access is Denied to file .Top of Information Store.Inbox.
The item \\server1\Microsoft Exchange Mailboxes\.Top of Information Store.Inbox. in use - skipped
V-79-57344-33928

The email subject often has alot of unknown characters which are displayed in the log as the square symbol.

When we searched through the effected users inboxes for the emails to remove them, they were not actually there! With every case the emails it appears to be trying to backup are not actually there.

For two of the clients due to there only being a half dozen instances of this error, I simply deselected the offending emails from the backup selection but one client this is not possible due to there being such a huge volume of mail which would take too much time.

Our feeling is that these "non-existant" emails were highlighted as being virus infected and/or spam and were removed by the spam and virus filtering program, and that they came in while the backup was running.

Thank you in advance for any assistance that you can provide.

Mike

[Ajit_Kulkarni]

Hello,


You can refer to the following technotes:


Document ID: 255047
http://support.veritas.com/docs/255047
When backing up Microsoft Exchange 5.5 / 2000 individual mailboxes, the message " WARNING: "?Top of Information Store?? " is a corrupt file. This file cannot verify." is returned in the backup log as an exception in Backup Exec.

Document ID: 248314
http://support.veritas.com/docs/248314
How to exclude particular folders from all the mailboxes while performing an Exchange mailbox backup in VERITAS Backup Exec (tm) for Windows Servers 9.x


Hope this helps you.


Regards

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool

[Mike_Rees]

Hi, thanks for your reply.

Unfortunately this is not quite what we were looking for. The files the backup failed on were not corrupt. The same files will report as being in use every time the backup is run. From the subjects of the emails in question, it is clear that they would have been spam and/or virus clad emails so would have been removed by the antivirus, which is the Symantec Client Security 3.0

[padmaja_rajopad]

Hi,

If Antivirus is running during backup, then as a test you may stop it and try backing up the mails.

If the Antivirus programme and Backup Exec are simultaneously trying to access the same email item , and if the Antivirus programme has placed an exclusive lock on it, then Backup Exec will report the item as "corrupt".




NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Mike_Rees]

Thanks, but the problem is not that there are corrupt messages, but that the messages being reported as "access denied" DO NOT ACTUALLY EXIST AT ALL. The Information Store has been scanned (Symantec Mail Security) and is clean; the quarantine is empty. It is as if the Backup Exec selection is not being refreshed (updated) prior to the backup taking place. There is confirmation in the report that the Info Store has been backed-up, and that mailboxes have been backed-up, but the (non-existant) files in question have been skipped. Your suggestion that all software should be upgraded to the latest is not acceptable to our customers, who are not happy to pay additional cost to have their systems operating as they should have been in the first place. This must be a bug in Veritas - surely there is a patch for it? Is there a way of forcing the Selection list to be refreshed prior to each backup?

Mike Rees 4th May 2005

[Gauri_Ketkar]

Hi,

have you also tried with new selection list ?


Update us on the same and revert for any further Query
Hope this will help you


Thank you
Gauri


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Mike_Rees]

Thanks for your reply.

New selection lists have been set up numerous times on all three clients in an attempt to rectify the problem but each time the NON EXISTANT emails have to be de-selected.

This has been tried after completely deleting all jobs and starting afresh.

In one clients case, Veritas has been completely re-installed but this has NOT resolved the issue.

Thanks

Mike

[shweta_rege]

Hello,


Kindly refer the following Document:


http://support.veritas.com/docs/266219




NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered
and would be moved to answered questions pool.

*************************************************
************************************************