Both my daily differential and weekly full backups are Failing with error e0008488 - Access is denied. I've isolated it down to the MS Exchange Information Store\First Storage Group Set. Here is the specific error entry in the Job Log:
Backup - DUCKINSERVER
V-79-57344-33928 - Access is denied.
Access denied to directory .
Access is denied to Remote Agent. Check the login account for the specified device.
It's a Dell SBS 2003 server, SP2, with Backup Exec 11d for SBS. Exchange server 2003. LTO2 tape drive.
Here is what I have tried:
- Checking the account the backup is running as. All my backups run as the "System Logon Account," which I have specified as a certain account with membership in the Administrators, Domain Admins, Enterprise Admins groups, as well as some other groups.
- Delegating this account "Exchange Full Administrator" control to the Exchange Organization.
- Turned on my logging to "Summary information and directories processed." I don't see any entries in the history about backing up individual mailboxes, much less any with errors. I suppose this is because version 11d doesn't do individual mailbox backups.
- AOFO is ON with "Automatically select open file technology"
- Process logical volumes for backup one at a time is turned ON
- "Enable the restore of individual mail messages and folders from Information Store Backups" is ON
- Circular logging is OFF
Is this a basic permissions error? How can I narrow it down further, what else can I turn on or off to isolate the problem?