Since we upgraded from Backup Exec version 9.1 (BE) to BE version 12 last month, we experience problems with the exchange agent. About a week after installation the license key became currupt, resulting in a failed exchange backup with the following error message:
Final error: 0xe0009418 - Access to a device was not authorized with this edition of Backup Exec.
Final error category: Other Errors
We contacted the Symantec helpdesk concerning this. The technician had us remove and re-install the exchange license. This sollution worked fine for another week. After that, the exchange license went corrupt again. This time I compeletely removed BE from the server (including the databases and configurations) and all the agents from the remote servers. I re-installed everything, reconfigured BE and recreated the backup jobs. I also installed all the latest available patches. This worked fine for another week, after which the exchange license key went corrupt again. I re-installed the license, again, and again the exchange backup ran fine for about a week. That was a month ago. Since then, this scenario has been repeated several times. After the last time I contacted the helpdesk, the error started to occur after only two days.
Last week a patch was released that would solve this error. It did, for a week. Last night the backup failed, again, with the same error.
What we've tried so far:
re-install the exchange license (4 times)
completely re-install BE (including remote agents and all the licenses)
countless reboots
update to the latest patch level.
nothing works. After about a week the license becomes corrupt and we have to re-install it.
All suggestions to get this resolved are welcome.
