Autoloader seen as Stand Alone Drive

[jacobhogh]

Hi,


We have a Windows XP machine where we have installed Backup Exec Server 12.5 rev 2213.
A HP 72x10 Autoloader is connected to the machine.

My problem is that the autoloader is seen as a stand alone drive.



Info found for loader and tape:




Thanks,
Jacob

[Abhijit_Soman]

Hi Jacob,

Please check in the device manager if you can see media changer....
If yes then do not install drivers for the same. Make sure that it is showing you as a unknown media changer

If not then shut down the server, switch off auto loader, remove the SCSi cable.

Then reconnect the cable, switch on autoloader & switch on server

Re-check for the media changer

Check that you have latest SP & hotfixes are installed

Install tape device drivers which is provided by Symantec and check for the device version.

[noodles]

Hi,

does the autoloader provide different running modes?
Random and Automatic?

If yes switch to random mode.
As described by Abhijit run tapeinst.exe after downloading up-to-date device drivers from Symantec.

Another try could be to run the Backup Exec device configuration wizard and drag and drop the tape drive on the changer.

regards
/noodles

[jacobhogh]

Hi,

After having installed SP2 it works.

Thanks,
Jacob

[Abhijit_Soman]

hi

[Abhijit_Soman · Accepted solution]

Hi Jacob

Thanks for the update.

Please mark this as asolution