B2D using Swapable SATA drives, Second drive not found

[568221012]

Using BE for Windows Servers 9.00 Rev 4454 on Window$ 2K3. Backing up to two hot swappable SATA drives located on a W2K Server. Each drive is 300G split into three partitions and logical drives(J,K &L). Backup is done nightly Monday through Saturday, repeating on each drive twice a week. Setup was done with three B2D folders.
Everything ran great the first week. Swapped out to the second drive, one drive is stored off site and swapped each Monday. Second drive is same as first in size,maker, partitions etc. Media tab shows all three B2D folders off line. How can I get this going? Tried to use Removable B2D Dveices but doesn't even start.

[SANDEEP_PILLAY]

Hi,

We apologize for the inconvenience caused because of the delayed response. Please let us know if your issue / problem is

resolved so that we can archive this post. However, if the issues still persist then refer to the steps mentioned below:

As a preliminary step, make sure that you have updated Backup Exec v9.0 to Backup Exec v9.1. It addresses many issues and enhancements from an earlier versions and Build of Backup Exec v9.0. Refer the following technotes:


Title: VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691.1 (Single .ZIP download)
http://seer.support.veritas.com/docs/264658.htm


Title: VERITAS Backup Exec (tm) 9.1 for Windows Servers General Information
http://seer.support.veritas.com/docs/262414.htm


Note: 1. BEWS 9.1 is a free downloadable upgrade inclusive of previously installed agents and options from Backup Exec 9.0 for Windows Servers agents and options.
2. Update all agents/options on all remote systems after the upgrade.


Please install Backup Exec 9.1 Service pack 2 from the following link if you have not installed it yet.

- VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691 - Service Pack 2

http://seer.support.veritas.com/docs/275247.htm


Please install the latest drivers from the following link:

http://seer.support.veritas.com/docs/273853.htm

After upgrading, create new removable backup to disks. you can only give drive names. Maks sure that when you swap the drives are taken as same names. Use the hot swappable wizard in order to swap the disks. Please refer to the following technote:

- How to use the Backup Exec for Windows Servers Hot-Swappable Device Wizard
http://seer.support.veritas.com/docs/267405.htm


We hope this will help.

Please update us on the issue so that If the issue still persists we can troubleshoot the issue further.

If we do not receive your intimation within two business days, this post would be presumed to be answered and will be marked

as assumed answered and archived.

Thanks

[Gauri_Ketkar]

Hi,

Please let us know whether the answer provided in previous post has resolved theissue ?

If not please revert.

Have you performed the upgrade to Backup Exec Version 9.1 ?

Thank you.

If we do not receive your intimation within two business days, this post would be "assumed answered" and archived.

[Chaitanya_Khurj]

Hello,

Please do revert back if you need any further help on the same issue. Otherwise we will go ahead and archive this post.

NOTE : If we do not receive your intimation within two business days, this post would be "assumed answered" and archived

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.