BACKUP EXEC 2010 R3 SP4 on Windows Server 2K8 r2

[mscuser]

I am running BU Exec 2010 r3 sp4 on a windows Server 2008 R2 standard. Everything had been running good until about a month

ago. Backups are running. But when I try to edit the jobs I get the following error: "The advanced scheduling feature could not be

started. Try reinstalling Backup Exec." Well I have tried to reinstall backup exec but that donot fix anything.

It does open and if I can anything and submit it. Then my job changes from Recurring to not recurring. Has anyone else had this problem??

[VJware]

Try these steps one by one:-

1) Re-Register Internet Explorer and restart the Backup Exec server per http://www.symantec.com/business/support/index?page=content&id=TECH59362

2) Register Backup Exec storex.ocx and pvcalendar.ocx components.  Open a command prompt to the Backup Exec installation directory (Default :  C:\Program Files\Symantec\Backup Exec\) and run the following commands:

regsvr32 /s storex.ocx

regsvr32 /s pvcalendar.ocx

The registration should complete successfully

3) Repair the Backup Exec installation via Add/Remove Programs and reboot.

[mscuser]

Still getting same error.

Event Id: 1000

Log Name:      Application
Source:        Application Error
Date:          3/19/2015 8:35:09 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      (my computer name here)
Description:
Faulting application name: BkupExec.exe, version: 13.0.5204.1270, time stamp: 0x52c732c7
Faulting module name: ntdll.dll, version: 6.1.7601.22436, time stamp: 0x521eb03f
Exception code: 0xc0000374
Fault offset: 0x00000000000c4322
Faulting process id: 0x14e0
Faulting application start time: 0x01d062841ed9439a
Faulting application path: C:\Program Files\Symantec\Backup Exec\BkupExec.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6ed2f82a-ce77-11e4-8fe6-80c16e20321e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-19T20:35:09.000000000Z" />
    <EventRecordID>63107</EventRecordID>
    <Channel>Application</Channel>
    <Computer>(my computer name here)</Computer>
    <Security />
  </System>
  <EventData>
    <Data>BkupExec.exe</Data>
    <Data>13.0.5204.1270</Data>
    <Data>52c732c7</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.22436</Data>
    <Data>521eb03f</Data>
    <Data>c0000374</Data>
    <Data>00000000000c4322</Data>
    <Data>14e0</Data>
    <Data>01d062841ed9439a</Data>
    <Data>C:\Program Files\Symantec\Backup Exec\BkupExec.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>6ed2f82a-ce77-11e4-8fe6-80c16e20321e</Data>
  </EventData>
</Event>

[VJware]

Did you receive any error when you ran Steps 1 and 2 earlier ?

If running any AV, have you set it to exclude from scanning the BE processes ?

Did you receive the above event as the last time as well when you received the advanced scheduling error ? If yes, pls log a support case for an engineer to review the crash dump. It's possibly some other issue is causing this crash because the above mentioned steps should have definitely fixed the scheduling error.

[mscuser]

No errors when I ran Steps 1 and 2. I will have to check and see about the AV. It had been running fine

for almost a year before I started having this problem. Same AV and no settings have changed with that.

Yes, I get the same error each time i try to do some type of Admin stuff thru the GUI. It acts like Server 2008 R2 doesn't trust the Backup software. Just a thought.