BE 12.5 Directory Not Found

[ZGoggins]

After my backup job finished I noticed it failed. The reason was a bunch of directories were not found or could not be accessed. I have never had this issue before. It is a network drive and all the failed directories point to the same folder. I can physically go to the network drive and open the folders and see there is files inside the folders so why could they not be reached or found?

[CraigV]

Hi there,

Could be a permissions issue. However, create a new selection list as a test and select only the root folder that contains the subfolders giving you issues, and run a backup-to-disk. It can be local.

See if you get the same issue. If you don't, try creating a new selection list and assigning this to the backup job/s and see if you get the same error. If not, then the problem lies with a corrupted selection list which can happen.

Thanks!

[ZGoggins]

Would it be permission issue when I have had success with this before? This has just happened today and I have been doing these backups for a long time now.

[CraigV]

In that case then, no. Unless your BESA was locked out in AD or the permissions were explicitly changed on the folders.

[ZGoggins]

no there were no changes. Any other ideas?

[VJware]

This is quite a generic error....one of the easiest ways to quickly find out why, is to enable SGMon debugging & re-run the backup...post the sgmon log here once you done..

[ZGoggins]

what is SGMon?

[VJware]

Use this link - http://www.symantec.com/business/support/index?page=content&id=TECH4986

Ensure the 1st, 2nd, 3rd & the 5th options on the left are checked...

[ZGoggins]

the backup is scheduled tonight so ill have SGMon up and running while the backup occurs. This wont affect my backup, correct?

[VJware]

Don't do that as the log file would drastically increase in size...Start SGMon few seconds before the actual backup..

[ZGoggins · Accepted solution]

well last night the backup ran successfully and no errors reported. Any idea as to what could have caused it to fail the other day?