05-30-2017 05:13 AM
Hi,
we have install BE`16 on a server 2012 R2 and we have Dell PowerVault TL2000 Tape Library.
now we see that redomly the The Backup Exec Server service terminated unexpectedly.
also before the this service crashs we see this error in the application logs:
A process crash has been detected.
Faulting application: beserver.exe 16.0.1142.1327
Faulting module: KERNELBASE.dll 6.2.9200.22141
Fault offset 0x8e8c
Exception code 0xe0434352.
we have already removed the BE16 from the server and reinstll it.
Any idea why this service crashs?
Thanks
05-31-2017 02:23 AM
Morning Shahin,
You need to look at other applications such as an antivirus scan that might be stopping the service in question. I've had McAfee do that before.
Also run LiveUpdate and make sure all relevant patches have been installed.
If you still get the issue, it might be worth your while logging a call with Veritas...this is a common issue and has very broad solutions.
Thanks!