01-26-2011 02:29 AM
Hi,
I´ve got a problem when restoring E-Mails from my Backup.
I made a backup job to Tape, then I did a dup job to disk.
When restoring from disk all is fine the mails are restored in less than one minute.
When restoring from tape it lasts several hours, BE tries to restore the whole storage group and ends with the following error:
Auftrag beendet am Dienstag, 25. Januar 2011 um 15:28:18 Abschlussstatus: Fehlgeschlagen Endgültiger Fehler: 0xe000846b - Die Ressource konnte nicht gesichert werden, da beim Herstellen einer Verbindung zum Backup Exec for Windows Servers Remote Agent ein Fehler auftrat. Stellen Sie sicher, dass die korrekte Version des Remote Agent auf dem Zielcomputer installiert ist und ausgeführt wird. Ist der Server oder die Ressource nicht mehr vorhanden, entfernen Sie ihn bzw. sie aus der Auswahlliste. Bearbeiten Sie die Auswahllisteneigenschaften, klicken Sie auf die Registerkarte ""Auswahldetails anzeigen"", und entfernen Sie dann die Ressource. Endgültige Fehlerkategorie: Ressourcenfehler Zusätzliche Informationen zu diesem Fehler finden Sie unter der Verknüpfung V-79-57344-33899
Wiederherstellen Anschluss nicht möglich an \\SMGE130.GE1.arnholdt.de\Microsoft Information Store\SG_SMGE130 V-79-57344-33899 - Die Ressource konnte nicht gesichert werden, da beim Herstellen einer Verbindung ...
Hinweis: Klicken Sie auf "Auswahlliste bearbeiten...", um die Registerkarte "Auswahldetails anzeigen" der Auswahlliste des Auftrags anzuzeigen. Wählen Sie den Eintrag mit dem nicht mehr vorhandenen Server aus, und klicken Sie zum Entfernen auf "Löschen".
Solved! Go to Solution.
01-26-2011 04:39 AM
You have 2 ways of doing this...
1. Manually by duplicating to disk yourself. Once on disk, it stays there until you delete the files. At least if you run into an issue during the actual restore you can get the process to start a lot quicker from disk.
2. Let BE do the work. It stages to disk for you, but is a bit more prone to errors if you don't set the temporary location on a drive with enough space. By default it is C:\Temp.
I prefer doing it manually myself. If you are unsure, check my article below:
https://www-secure.symantec.com/connect/articles/restoring-exchange-or-individual-mailboxesitems-usi... |
01-26-2011 02:39 AM
Hi
Can you please confirm what is BE version is that BE 2010 sp1 or is that BE 2010 r2 sp1
Also please click on link below which show it is know issue with BE 2010 r2 & would be fix by a hotifx but there is no official link for hotfix or no information on when it would be released
http://www.symantec.com/docs/TECH147422
For same you can open a case with support by opening web case & to avoid hold issues
https://symaccount.symantec.com/SymAccount/index.jsp?returnURL=http://www.symantec.com/business/support/index?page=MySupport
If this helps you please mark this as solved
Thank You
01-26-2011 02:50 AM
Hi Hajo,
If you read up in the BE Admin Guide, BE will always temporarily stage your backup to disk first, before restoring a single file/the entire Information Store.
The way around this would be duplicating to disk. Once on disk, the restore would be faster. apparently BE 2010 improved on previous versions when restoring from tape, but check under Tools --> Options --> Exchange and make sure that the temporary staging location is located on a drive with enough space to hold the entire IS.
Thanks!
01-26-2011 03:23 AM
Over than the Admin Guide this https://www-secure.symantec.com/connect/articles/understanding-grt-backup-and-restore-functionality-... could help you to understand better how the GRT of Exchange works in the case of a restore from tape.
As CraigV correctly says when you restore from tape BE will use the staging location that should have enough space to hold the entire IS.
01-26-2011 04:31 AM
Hi,
It is BE 2010 r2 sp1
@ CraigV
did I understand right:
when I want to restore an E-Mail from one of our last year tapes I have
a) to dup the IS to disk and then restore from disk
or
b) BE restores the whole IS to disk and then BE restores from the to the mailbox?
@ alefesta
There is 1TB of diskspace for a 100 GB IS.
01-26-2011 04:39 AM
You have 2 ways of doing this...
1. Manually by duplicating to disk yourself. Once on disk, it stays there until you delete the files. At least if you run into an issue during the actual restore you can get the process to start a lot quicker from disk.
2. Let BE do the work. It stages to disk for you, but is a bit more prone to errors if you don't set the temporary location on a drive with enough space. By default it is C:\Temp.
I prefer doing it manually myself. If you are unsure, check my article below:
https://www-secure.symantec.com/connect/articles/restoring-exchange-or-individual-mailboxesitems-usi... |
01-26-2011 04:40 AM
Hi,
If it is BE 2010 r2 sp1 as suggested in link aboe there is known issue doing resotre from tape
Also as per your above comments
I made a backup job to Tape, then I did a dup job to disk.
When restoring from disk all is fine the mails are restored in less than one minute.
That is the reason i didn't suggest duplicate the same job from tape to disk & then resotre from disk should work fine
So I presume as per you above comment you have done restore from disk & you also have duplicated to disk were it has worked fine so if that is the case for same you can open a case with support so that they can give you some updates about this know issue restoring from tape directly ,by opening web case & to avoid hold issues
https://symaccount.symantec.com/SymAccount/index.j...
Thank You
01-26-2011 04:58 AM
where do I get these?
Verify Account |
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Account validation requires that you have either a Technical Contact ID, a Support Number or a Technical Case ID registered with your account. Please enter the required information and submit your request. |
01-26-2011 05:05 AM
Hi
You can create new account & get registered for same
http://www.symantec.com/business/support/index?page=cdlogin
When you click on link below please click on registered now
Thank You
01-26-2011 05:14 AM
Hi,
I did this, but when I click on
Yes - continue to create this case. |
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I allways come to this page:
How can I verify it?
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01-26-2011 06:12 AM
Hi,
sorry, now I understand...
But I now just called german support...
And got my account running.
THANKS very much!
01-26-2011 06:18 AM
Hi
Welcome & thank you for all your responses
Keep posted , Cheers :)
Thank You
01-26-2011 06:24 AM
Hi
I was just checking on same can you please call 18006344747 & then please ask them about I am using web tool to launch a web case can you provde me with contact id they will verify you information in database & check if you have valid support contract & then can help you further