Hi,
Hopefully this is a real simple question.. sorry if its been asked before but I had a bit of a poke around here and the manual but couldn't find anything.
I am running Backup Exec 12 on Windows 2003 Server connected to a HP Storageworks 1/8 G2 Autoloader. This autoloader features 1 tape drive and 8 slots, one of which can function as a mailbox (or portal I believe Symantec likes to call them). The mail slot on the library is set up, Backup Exec knows about it and how to import and export from it, but....
- If I unlock the loader from backup exec by right clicking the device and choosing 'unlock' a job runs that completes sucessfully, but the loader does nothing. I still need to use the controls on the loader itself to unlock the magazines and change tapes.
- If I import or export media using a job in backup exec, i have to use the manual buttons on the front of the library to unlock the mailslot (portal) so as to be able to put a tape in it or take a tape out.
- If I am importing multiple tapes, I select multiple empty slots and choose 'import' which starts a job that does what it is supposed to (in the end the multiple tapes are imported), but again I have to open the mail slot manually and close it.. PLUS I also have to click OK or etc.. in Backup Exec to get the tape import job moving onto the next step.
Is there any way to have backup exec physically unlock the magazines (which is a software process in the tape library menu), open the mailslot (also a software process in the tape library menu) and have the tape library let backup exec know that a tape has been inserted into the portal, and that it should proceed with moving that tape to the empty slot (and prefereably pop out the mail slot again for the next tape).
I am using the backup exec drivers for the loader and tape drive.. plus it is a SAS device attached to the media server directly.
I can manage without this functionality personally, but I am trying to make the process as simple as possible so someone else can do it if I am away.
Thanks very much for your input!