Hello,
* Please refer to the following document:
http://support.veritas.com/docs/273455
* Please check if the device is listed in the HCL:
and then install the latest drivers if it is tested and compatible, else install the latest OEM drivers.
- Backup Exec 10.0 for Windows Servers Robotic Library
Hardware Compatibility List (HCL) (includes Tested Drives)
http://support.veritas.com/docs/274348
- Backup Exec 10.0 for Windows Servers Standalone
Drives Hardware Compatibility List (HCL)
http://support.veritas.com/docs/274347
The weblink for the latest device drivers:
VERITAS Backup Exec (tm) 10.0 - Device Driver Installer (20050315) - Includes Tape Driver Release (20050115) and Robotic Library Release (45) (Intel Only)
http://support.veritas.com/docs/275676
* Also check if the Removable storage service is stopped, if is not, stop it and then run the backup job.
* Check the event logs for any event IDs 5, 7, 9, 11, 15.
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