07-22-2020 10:00 AM
Frustrating issue because we find ourselves between a rock and a hard place:
We inherited our client from their previous IT provider who upped and disappeared overnight, without contact. We've managed via whatever written records they had on hand, with minimal issues so far. However a recent Exchange update required .NET Framework 4.8 be installed and as a result the Backup Exec console now crashes on startup whenever we attempt to load it. I did some quick digging online and found this is a known issue with a known hotfix. Unfortunately the hotfix cannot be downloaded without logging into our Veritas account with entitlements, and there's the rub: we don't have one.
We located an account that had been setup, but it has no products attached to it. And we have no other records that we can locate. Our assumption is this may have been tied to the previous IT provider's own accounts instead.
I called Veritas support, but they couldn't find record of the client's company name. They attempted to get information from the server, but to do so they have to open the Console, which is the entire reason we're in this mess. They have no solutions other than to come here and ask for advice. And so I do.
Is there any way to pull our entitlement information from a file on the system so we can get the support we need to download this hotfix? Or any other workarounds we could consider?
Thank you.
01-08-2023 11:40 PM
Hi David
I sent you a message regarding BE 16 FP2 Hotfix 506023.
01-14-2023 02:08 PM
Any way to get the hotfix as well?
Thank you.
01-16-2023 12:25 AM
Hi LSCC
I sent you a private message regarding BE 16 FP2 Hotfix 506023.
04-14-2023 07:03 AM
Hello
I have the same problem, can you help me ?
04-17-2023 02:41 AM
Hi TechZac
I sent you a private message regarding BE 16 FP2 Hotfix 506023.
08-13-2023 09:16 PM
Hi RogRubin,
I also have issues with customer services on this matter...
Can i also get a copy of this hot fix BE16FP2 Hotfix 506023.
My email is vincent@xsystemx.com
Many Thanks.
08-14-2023 12:37 AM
Hi Xsystem
I sent you a private message regarding BE 16 FP2 Hotfix 506023.
09-24-2023 11:35 PM
I am experiencing this issue as well, any help would be appreciated.
10-03-2023 02:07 PM
I am also having issues with customer service on this matter...
May I please get a copy of the Hot Fix, BE16FP2 Hotfix 506023.
Thank You In Advance!!!
glenn
10-04-2023 12:35 AM
Hi
I sent you a private message regarding this Hotifx
10-04-2023 11:46 AM
Thank You RogRubin! That worked perfecty!!!
02-16-2024 10:41 AM
Any chance I could get a copy of this hot fix BE16FP2 Hotfix 506023.
Thank You
02-19-2024 12:13 AM
Hi JoBu
I replied to your private message
03-11-2024 08:56 PM
Hello RogRubin, I hope all is well. I am reinstalling BE16 and looking for the hotfix for .net 4.8 (BE 16 FP2 Hotfix 506023)
Thanks,
James