11-09-2015 06:03 AM
Hi all
I use Proliant G8, Windows Server 2008 R2 and BE2010R3. Every weekend for 2 months I have an error while a full backup. I use 3 jobs - system backups of all servers (system state, config files), data backups of all servers, lotusnotes databases. After the end of each job starts duplicate on tape job (so 3 duplicate`s job). Data(during 42h) and lotus(during 20h) jobs start at the same time on one disk .
My problems:
1) Databackup job failed after verify with error code 100000005 (Media mount failed. Access is denied.). In AppLog i see
33808
An error occurred while processing a B2D command.
Changer: MoveMedium() Attempt to Lock Slot Failed (D:\myfolderpath\B2D0000XX.lck). Error=5
34113
Backup Exec Alert: Job Failed
(Server: "Serv") (Job: "DataBackup") DataBackup -- The job failed with the following error: Access is denied.
2) Lotusduplicate job failed with the same errors as in step 1 but other B2D*.lck
System backup&duplicate jobs are successful, lotusbackup successful. I see 2 lck-files in B2D-folder which are mentioned in the logs and can delete them only after restart BE server. I thought that the problem is with remote servers (lotus and on of data servers), but the logs there are no errors. I thought the problem in the parallel execution of tasks, but one weekend all 6 jobs end successfully.
What the problem?How to fix this?
Ty
11-09-2015 06:09 PM
If you have AV on the media server, make sure that it is not scanning or locking the B2D folder. Better still disable it during any backups.
11-10-2015 10:40 AM
Check the TN below for the 33808 error:
https://www.veritas.com/support/en_US/article.TECH130540