Situation:
We've been experiencing problems as our server does an incremental backup at night. We have Backup Exec. 10d installed and have the Exchange agent running. Our backups have worked great for well over a year. Now it suddenly crashes when backing up. We have applied the newest Service Pack available for Exchange Server 2003, which was Service Pack 2. I have logged the information below for further detail. Also, we have applied the patches for VSS fixes, but still no luck. We have rebooted our Exchange Server and after a reboot it works fine until the backup is ran again.
Configuration/Setup:
Exchange Server:
Windows Server 2003 w/ SP2
Microsoft Exchange 2003 w/ SP2
Data/Backup Exec. Server:
Windows Server 2003 w/ SP2
Symantec Backup Exec. 10d
AOFO Option: disabled/unchecked
Patches/Fixes Applied:
Hotfix KB930197 for Exchange Server 2003
Service Pack 2 for Exchange Server 2003
These following patches do not install as I receive an error stating they're already installed:
267384_ENU_i386_zip
217902_ENU_i386_zip
171620_ENU_i386_zip
Errors Logged in Event Viewer (Application Section) [4 Errors]:
First Error:
Source: ESE
Category: Logging/Recovery
Event ID: 206
Description:
Information Store (4728) First Storage Group: Database D:\Program Files\Exchsrvr\mdbdata\priv1.edb cannot be incrementally backed-up. You must first perform a full backup before performing and incremental backup.
Second Error:
Source: MSExchangeIS
Category: Exchange VSS Writer
Event ID: 9611
Description:
Error code 0xfffffdd0 when freezing the Storage groups.
Third Error:
Source: ESE
Category: ShadowCopy
Event ID: 2002
Description:
Information Store (4728) Shadow copy instance 1 encountered error -560 on freeze.
Fourth Error:
Source: ESE
Category: ShadowCopy
Event ID: 2007
Description:
Information Store (4728) Shadow copy instance 1 aborted.
Continued Description:
Our problem started on Monday, August 30, 2010. We have our backups set to run at 9:00PM, as we changed it from 11:00PM on September 1, 2010. The Exchange Server will work fine after it's rebooted. The services start properly and no errors. We do not use the Advanced Open File Option (AOFO) in Backup Exec. Any help would be appreciated. Thank you.