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Backup Exec 11d Job Failing with 'Final error: 0xe00084f4 - An unknown error has occurred'

qman2007
Not applicable

‎04-08-2008 12:59 AM

All

Yesterday I upgraded from Backup Exec 10d to Backup Exec 11d to get better functionalities like IDR. But after than when ever I am trying to do a Backup Job I am getting error saying

Job ended: Tuesday, April 08, 2008 at 11:34:07 AM

Completed status: Failed
Final error: 0xe00084f4 - An unknown error has occurred.
Final error category: System Errors
 For additional information regarding this error refer to link V-79-57344-34036

As per Symantec KB I went http://seer.entsupport.symantec.com/docs/283866.htm and upgraded drivers restarted the server and still same error.

Further I checked the service credentials also. I tried with the Domain Administrator account as well as using an account created for backup which is having administrator privileges. http://seer.entsupport.symantec.com/docs/276639.htm

I saw that this error is common and faced by some other users. I checked all Forums and still couldn’t find an answer for the same. Everything was working fine with Backup Exec 10D.

Please help

Qman

 

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1 REPLY 1

Dan_Wakeman
Level 4

‎06-17-2009 11:59 AM

This is how I finally fixed the same error after a lot of effort and failed attempts.

Test your tape drive to be sure it works outside of Backup Exec. I had an HP drive. Go to hp.com/go/tape. Find the link under "value added software" for "Library and Tape Tools", click that link, download the software. L&TT is a free diagnostic tool for HP tape drives and libraries. If it works, the problem is within Backup Exec. (I was using 12.5 with the very latest drivers, literally posted this week).
  1. Disable the tape drive in Backup Exec (right click on it)
  2. Delete the tape drive in Backup Exec (right click again, need to disable first) This must be done in Backup Exec! Doing the same in Windows Device Manager and rebooting did not fix the problem.
  3. Stop all the Backup Exec services (I did this with services manager & confirmed in Windows Services)
  4. Start all the Backup Exec services
  5. Start Backup Exec
  6. The tape drive should be re-detected.

Dan
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