Backup Exec 11d remote agent

[Chris_Sykes]

When rebooting or restarting the remote agent service I receive the following error in the system log.  Has anyone experienced this before?  If so, steps to clear it up?  Thanks.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date:  11/14/2007
Time:  2:01:54 PM
User:  N/A
Computer: ABSEMAIL
Description:
The SYMTDI service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Ben_L_]

Chris,

Is this happening on the Backup Exec server or a remote client?  Also are you noticing any other errors in the Application or System log around the same time as that alert?

[Chris_Sykes]

This is happening on the remote agent server.  I also get a error in the event log about load balancing (event id 7000)right around the same second or so that I receive the symtdi error.   Please see below for the two that  I get in the system event log when I restart the Backup Exec remote agent service.  Thanks!

Event Type:    Error
Event Source:    Service Control Manager
Event Category:    None
Event ID:    7000
Date:        11/16/2007
Time:        9:59:48 AM
User:        N/A
Computer:    ABSEMAIL
Description:
The SYMTDI service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

*****************************************************************************************

Event Type:    Error
Event Source:    Service Control Manager
Event Category:    None
Event ID:    7000
Date:        11/16/2007
Time:        9:59:48 AM
User:        N/A
Computer:    ABSEMAIL
Description:
The Network Load Balancing service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Ben_L_]

For the Network Load Balancing service check this technote, http://support.veritas.com/docs/263037

After a little checking I found that the SYMTDI is an Symantec AV service, not a Backup Exec service.  So you may want to check on the AV forums on how to resolve that issue.  I did some quick checking for a technote or knowledge base article and could not find one that seemed useful for you.

[Chris_Sykes]

thanks!