Backup Exec 12.5 not scanning tapes in Remote Media Agent for Linux

[trilljester]

Hi all,

We have a NEO 2000 tape library attached to a Linux server running RHEL 5 and Remote Media Agent for Linux Servers. I added the agent fine in our Windows Backup Exec server, but I cannot see the tapes under the Slots option. I initialized the robotic library, performed a scan, and did an inventory, but still no tapes in the library. Am I missing something?

[Dev_T]

Hello,

Which licenses are installed with Backup Exec?

[trilljester]

We have a lot of options enabled and licensed. Remote Media Agent for Linux Servers is licensed and installed. Is there something else that needs to be installed?

[Dev_T]

Hello,

Please check the following:


http://support.veritas.com/docs/309891
Troubleshooting the Remote Media Agent

http://support.veritas.com/docs/309899
About backing up data with the Remote Media Agent

http://support.veritas.com/docs/311685
Best practices for Backup Exec 12.5 Remote Media Agent for Linux Servers

Ensure the storage device that is attached to the Linux server is supported.
http://www.symantec.com/business/support/documentation.jsp?language=english&view=comp&pid=15047

[trilljester]

Would not having the Library Expansion Option installed cause Backup Exec not to scan the robotic library? We already have 1 robotic library attached to the Backup Exec server and Backup Exec is complaining that there is a LEO license violation.

[Dev_T]

Hello,

LEO license is required if we have more than one TAPE Drive in a Library. Unlimited Stand Alone Drives are supported with Backup Exec Base License.

I need to check it with Symantec Support if we require LEO License for Remote Media Agent for Linux Servers.

[trilljester]

Hi,

Any update regarding this issue?