Backup Exec 12: Email Notifications not sending to all recipients

[colby_poore]

Originally we were having problems with email notifications being sent at all, but we repaired the install and fixed that. Now the email notifications are spotty. They don't send to all the recipients and the reciepients the notifications are sent to don't recieve ALL of the notifications. Any help?

[ChrisJ]

Take a look at the Backup Exec install directory - for us it is c:\Program Files\Symantec\Backup Exec\

In there you should find some Name_SMTP.txt files (where Name is the name of the contact entered in BE).  These files list all of the e-mails that BE attempted to send to a recipient, so by checking the file you can determine whether BE is attempting to send the e-mail or not.  If BE is trying to send the e-mail then you know the problem is connectivity to the SMTP server.  Unfortunatly BE will only attempt to send the e-mail once.

We have a number of remote sites and our usual way round this is to install an SMTP server so that BE sends to a local SMTP server and that forwards to a smart host (Exchange in the central site). This way if there is a connectivity issue the local SMTP server will attempt to resend at a later time.

If the e-mail isn't listed in the file then it's either an e-mail routing issue or the recipient isn't configured to receive that report \ alert. 

Hope this helps,

Chris