Backup Exec 2010 - Not recognising new LTO3 tapes

[Routledge1982]

I have just replaced an HP LTO2 tape drive with an HP LTO3 tape drive on my server

I have inserted a brand new LTO3 tape into the drive

I have ran inventory

I have long erased the tape

I have labelled the tape

I have assigned it to a media set

On attempting to run a back up job, i get the message saying the media is written in an unrecogniseable format?

Any ideas what may be wrong and how i fix this?

many thanks

[Routledge1982]

i have noticed this error in my system logs? would this relate to it?

Event Type: Error
Event Source: mraid35x
Event Category: None
Event ID: 9
The device, \Device\Scsi\mraid35x1, did not respond within the timeout period.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
 

[Ken_Putnam]

Have you tried a few passes of HP LTT against the drive?

If you are using the Symantec Drivers, have you tried HP drivers?

[Routledge1982]

hi thanks for the reply

i made a mistake in my first post

I have upgraded from LTO2 to LTO4, however i am using LTO3 tapes (as my live server uses LTO3)

I am just about to install the HP drivers from this link and will attempt that

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=4150338&swItem=MTX-e129d5166462437c816befc1a7&prodNameId=3741027&swEnvOID=1005&swLang=8&taskId=135&mode=5

[ZeRoC00L]

Use the BE Device Installation Wizard:

http://www.symantec.com/business/support/index?page=content&id=HOWTO11880

[Ken_Putnam]

Still worth a pass of LTT against the drive

Do you have any LTO4 media at all?  perhaps one that came with the drive?  If so, do you get the same results with that tape?

LTO4 should be able to read/write LTO3 media.  You may need to contact either HP or whoever you have a maint contact with if LTT shows errors

[CraigV]

Hi,

Have you manually moved the tapes to the Scratch media set?

Thanks!

[Routledge1982]

hi there,

i dont have LT04 tapes. My live server uses LTO3 tape drive, and my disaster recovery server uses LT0 4 tape drive. This is the reason i wanted to test an LTO3 tape

i moved the tapes to a media set called "monday" and associated the job with the monday media set

im totally stumped :(

[pkh]

From your earlier post, from the time-out message, it would appear that there is something wrong with your hardware connection to the library.  As previously advised, run the HP LT&T utility against the library.  Make sure that you select the write test and that you stopped all the BE services before running the utility.

[CraigV]

...move them to the Scratch media set manually and see if this changes the status of the tape itself.

Ken's suggestion is a good 1...HP LTT will show any sort of issues being experienced.

Also consider updating the firmware, and make sure it is connected to a supported SCSI controller.

THanks!

[Routledge1982]

thanks for the advice so far

i have installed the latest HP Lto Tape Drivers

reattached lto 2 drive and tested an lto 2 - all working

reattached lto3 drive and tested an lto3 tape - all working

im just about to reattach lto4 tape and test and lto3 tape in it

[Routledge1982]

i have reattached the LTO4 tape drive and i am still getting the \DEVICE\SCSI\MRAID35X1 did not respond within the timeout period :(

what test should i run in the HP LTT utility?

[Routledge1982]

sorry i just saw its the write test i have to select

i shall report back shortyly

[Routledge1982]

i get message

"FIRMARE B45D is out of date for Ultrium 4 scsi as of May 26 2011.  Update to Rev B63D"

is that my problem?

[Routledge1982]

i have downloaded the .FRM file, but how do i install it :(

[Routledge1982]

i have installed .FRM and still get this messsage in event viewer :(

DEVICE\SCSI\MRAID35X1 did not respond within the timeout period

[CraigV]

...any HDDs in your server that have failed, or are in prefailure? Can you confirm this on your server's hardware monitoring page?

[Routledge1982]

there is one hard drive that has an orange flashing light? does that mean it has failed?

[CraigV]

most likely, yes. Your server would be in degraded mode. HP server HDDs would flash a red LED, but you don't mention which 1 you have...

[Routledge1982]

hi

Its a Dell Poweredge 2800 and disk number 3 is flashing orange