Backup Exec 2010 Services Stopped

[vincent2]

Hello,

we have 4000 clients and all were impacted by a strange reaction BackupExecsoftware.

Beserver.exe service stopped.

in french :

Application défaillante beserver.exe, version 13.0.2896.129, horodatage 0x4cb3719e, module défaillant bemsdk.dll, version 13.0.2896.108, horodatage 0x4b84a0be, code d’exception 0xc0000005, décalage d’erreur 0x0009bcc5, ID du processus 0x%9, heure de début de l’application 0x%10.

in english : 

Beserver.exe Faulting application, version 13.0.2896.129, time stamp0x4cb3719e, faulting module bemsdk.dll, version 13.0.2896.108, time stamp0x4b84a0be, exception code 0xc0000005, fault offset 0x0009bcc5, process id0x% 9, start time application 0x% 10.Best regards

Best regards

[pkh · Accepted solution]

I would suggest that you upgrade to BE 2010 R3 which fixes a lot of things. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or www.backupexec.com

[vincent2]

No update is available via LiveUpdate

We found the same problem on BackupExec 12.5

best regards

[Gregmfg]

 Go to file connect and input your serial key and download Backup exec R3.

https://fileconnect.symantec.com

[CraigV]

Hi Vincente,

You cannot upgrade via LiveUpdate...