Cannot Restore Single Mail Item. BE2010R3 on Windows 2008 R2. Exchange 2010.

[Lars1337]

Hello Guys

I am having problems restoring single mail messages and hope someone here has a solution to my problem.

Our setup

Both Mail and Backup server are virtualized within VMware ESXi 4.1, not using SAN transport mode for backups, since it does not seem to work unless I add the FC HBA to the VM. So, we used hot-add for the backups, and I tried using both hotadd and NBD for the restore. GRT is enabled under VMware for the backup, as is the licensed Exchange agent. I can browse and find the mail messages when creating the restore job also. It is a new installation of Backup Exec. There are no errors in regards to username/password generated under the Event Viewer logs, instead, there is Success Audit for the BE serviceaccount looking in the mailserver log.

In the SGMON and RAWS logs, there is info on transaction log files and about the information store. The whole process does seem to be well underway, until it fails that is.

Backup Server

Windows 2008 R2 Service Pack 1

Backup Exec 2010 R3 Rev. 5204 64 bit

 - Hotfix 158028

 - Hotfix 159967

 - Hotfix 159961

 - Hotfix 160008

 - Hotfix 162830

Exchange Server

Windows 2008 R2 Service Pack 1

Exchange 2010 Service Pack 1 / Version 14.01.0289.001

The Error

I am getting the following error on attempts to restore single mail items from our Exchange information store. I also include what I find interesting from SGMON and RAWS logs.

>>>>>>> From Backup Exec

Error category    : Resource ErrorsError             : e00002fe - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again. For additional information regarding this error refer to link V-79-57344-766

>>>>>>> From SGMON

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:42:55 [fsys\shared]        - INF - memento: could not find Filename E:\B2D\MAILSERVER\IMG000159\IMG000000\Database_mem_strm.bin

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:43:00 [fsys\mb2]           - Using Rem Provider for Browse/Backup.

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:43:00 [fsys\mb2]           - Logon: m_lpMAPISession->Logon returned 80004005

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:43:00 [fsys\mb2]           - m2chgdir: Logon failed without Last error set

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:43:00 [fsys\mb2]           - MB2_Chgdir:Logon returned e000fea9

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:43:00 [fsys\mb2]           - MapiAdmin::GetMboxList: Failed!  NOT LOGGED ON

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:43:00 [fsys\mb2]           - MBOX:OpenCurMbox can't find e-mail addr My User [my user]

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:43:00 [fsys\mb2]           - MB2_FindNext failed with HR = 80004005

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:43:00 [fsys\mb2]           - MapiAdmin::GetMboxList: Failed!  NOT LOGGED ON

BEREMOTE: [07-28-11 11:43:11] [0000]     07/28/11 11:43:00 [fsys\mb2]           - MBOX:OpenCurMbox can't find e-mail addr My User [my user]

>>>>>>>> RAWS Debug @ Exchange Server

[7352] 07/28/11 11:41:16 [inc]                - SendRangeRequest: offset = 0 (0x0) length = 18446744073709551615 (0xFFFFFFFFFFFFFFFF)

[7352] 07/28/11 11:43:25 [ndmp\tpfmt]         - Device Error = 1101

[7352] 07/28/11 11:43:25 [ndmp\tpfmt]         - Len Req = 32768 Len Got = 1024

[7352] 07/28/11 11:43:25 [fsys\mb2]           - Checking Permissions for EWS

[7352] 07/28/11 11:43:25 [ndmp\tpfmt]         - TF xfer time = 128 seconds.

[7352] 07/28/11 11:43:25 [ndmp\tpfmt]         - TF xfer time = 128 seconds.

[7352] 07/28/11 11:43:25 [ndmp\tpfmt]         - AbortRead( )

[7352] 07/28/11 11:43:25 [ndmp\tpfmt]         - TF_CloseSet()

Things tried

I have to the best of my knowledge followed the recommendations and practices for this.

• Using service account, which is Local Mailserver and Domain admin, also member of Backup Operators on mail server. Also, user is mapped within Exchange as Organization Management. The service account also has its own mailbox, which is unique, and it has been initialized by logging in to it via webmail / OWA. When testing accounts from the restore job, there are no errors. Also tried adding domain name along with the service account name.
• Exchange Management Tools installed and working on both Backup Exec Server and Exchange, same versions.
• Tried with IPV6 enabled and disabled
• Both backup & exchange server located in the same subnet, with no firewalling.
• Advanced Open File is disabled
• Exchange backup set to "Full - Database & Logs (Flush Committed Logs), User Backup Exec GRT to enable restore of individual Mailboxes, Mail Messages and public folders.
• Created backup job from a policy / part of a policy

I am at a loss. Any ideas why I cannot restore single mail items? Ask for any info.

Kind Regards

Lars

[CraigV]

Hi Lars,

Are you using AOFO, and if so, turn it off. Run a backup, and then try the restore again.

You can also try staging the restore to disk manually yourself before doing the restore from disk. Read the article below:

https://www-secure.symantec.com/connect/articles/restoring-exchange-or-individual-mailboxesitems-using-backup-exec-howto

As for the error message you're receiving, check the TN below if you haven't already done so...

http://www.symantec.com/business/support/index?page=content&id=TECH64095

Thanks!

[ZeRoC00L]

Do you have MAPI/CDO installed on the Exchange server ?
It is a requirement for individual mail items restore.

[Lars1337]

@CraigV

It is disabled.

@ZeroC00l

I remember reading about the MAPI/CDO thing, and I see it is no longer part of a default post Exchange 2007 installatoin. However, I did not install it back then, since it was in production and I wanted to wait. Since then, I forgot (or thought I had).

Sounds very promising, and I will give it a go and report back if it is a succes.

Kind Regards 

Lars

[Sush---]

With BE 2010 backing and restoring Exchange 2010 MAPI/CDO is not used at all. So its not needed to be installed.

Have you installed SSL certificate on the Client Access Server (CAS) server of Exchange? If possible can you disable the SSL certificates of Exchange on the CAS server and then try the restore.... (This is just a troubleshooting step as this error is usually when connecting from CAS)

Let us know the result of restore about disabling SSL certificates then we can check other steps.

Thanks,

-Sush...

[Lars1337]

Hello Sush

Yes, the MAPI/CDP install did not change the situation.

There are several certificates on the Client Access Server I have disabled the one valid for IIS, since I reckon that must be for SSL and verified OWA now yielded an error of a missing SSL certificate.

Yet the restore still has the same error, also in SGMON.

SSL for IIS is now enabled again.

Kind Regards

Lars

[Lars1337]

Any other suggestions?

[CraigV]

Escalated to support for you Lars! Hopefully someone from Symantec trawling through the forums will pick up on this...

[Lars1337 · Accepted solution]

Thank you CraigV

During further research into this matter I stumbled over this (now) 2 day old link and I can see it is the same issue for me. If symantec Support wants to get in touch they are welcome, else I will keep looking for a fix, hopefully soon.

----------------------------------------------------------------------------------------------------------------------------------------------------

http://www.symantec.com/business/support/index?page=content&id=TECH166638

Exchange 2010 GRT (Granular Restore Technology) restore fails with an error "0xe00002fe - Cannot log on to MAPI with the specified credentials"

Error

Error found the Remsrv.log and the Beremote.log file

Remsrv.log file 

:

[fsys\jet]           - LOOKING FOR:  vdb_2011_05_06_1934_52

[fsys\jet]           - FOUND      :  vdb_2011_05_06_1933_33

[fsys\jet]           - LoadLibraryEx failed for 

E:\B2D\B2D Exchange\IMG001068\IMG000000\ese.dll.  0x7e, The specified module could not be found.

Beremote.log file

:

[fsys\shared] - FS_ReleasePathOrName: Error. RemoveQueueElem( &fsh->in_use_name_q, &theElem->q ) != SUCCESS

[fsys\shared] - INF - memento: could not find Filename E:\B2D\B2D Exchange\IMG001068\IMG000000\Database_mem_strm.bin

[fsys\mb2]    - Using Rem Provider for Browse/Backup.

[fsys\mb2]    - Logon: m_lpMAPISession->Logon returned 80004005

[fsys\mb2]    - m2chgdir: Logon failed without Last error set

[fsys\mb2]    - MB2_Chgdir:Logon returned e000fea9 

[ZeRoC00L]

If you have a valid support contract, I suggest you to contact Symantec. You may help them with further investigating/troubleshooting this issue.