Backup Exec 2012 Linux agent not adding to Backup Server.

[SriniSanti]

Hi all,

       I have installed Backup Exec 2012 package in a cisco c-series server and installed a Linux agent in a Virtual Machine to acheive a Disk to Disk backup..

I am successful with my Agent installation in the Linux machine and same can be seen below in the picture attached.

when i tried adding my Linux machine in server to schedule a backup hitting with the below issue..

 computer name and network connectivity is  fine.

someone  give me a solution to fix this issue..

[pkh]

What is the variant of Linux that you are using?  Check the SCL to make sure that it is supported.

BE 2012 SCL

[Backup_Exec1]

Hi Please check BE2012 SCL to see if linux version supported by symantec http://www.symantec.com/docs/TECH175581 Moreover please see if publishing is configured properly or not http://www.symantec.com/docs/HOWTO73747 Once done restart the services on both server and Linux agent should be displayed automatically. Thanks

[SriniSanti]

Hi pk ,

please find my linux variant. from the SCL i have interfered that Redhat Linux upto version 6 and u1 and u2 is supported..

mine is release 6.1 . could you confirm me the same.

[SriniSanti]

Hi

   my linux version is Redhat  Release 6.1(santiago). could you please confirm me whether it is supported.

i had a small confusion whether redhat 6.0 u1 is same as 6.1.

confirm me on this.

[AmolB]

RHEL 6.1 and 6.2 are supported by BE2012. 

6.0 Update 1 is equivalent to 6.1

[VJware]

What filesystem is being used for this linux system ? And hope you are using a root account in Backup Exec to add this linux server...And would you pls also confirm ir ndmp port 10000 is in use or available..

[SriniSanti]

Hi VJ

  my linux machine filesystem is type ext4 (rw) and logged as  root user . ndmp port is 10000 listening

Help us on this to connect our client agent with the media server.

give me your contact id and number.

[VJware]

Currently, BE doesn't support ext4 filesystem or higher.

EDIT

looks like the SCL says otherwise..let me double-check & get back ..

[SriniSanti]

thanks for your update VJ.. please check on the SCL and confirm me the same ASAP. Thanks for your extended and further assistance..

[SriniSanti]

Please attempt the following:-

Start SGMon from C:\Program Files\Symantec\Backup Exec

On the left side, choose the following:-
Job Engine, RAWS, Agent Browser
Backup Exec Server
Capture to File

Click on Tools & then Settings, choose Job Engine & Remote Agent on left side & select enable job engine & remote agent debugging outside SGMon.

Minimize the monitor & tried to re-produce the same activity from Backup Exec. Close the Debug monitor after sending me the output plus along with the failure screenshot

Hi Vj

i have followed the above steps and attaching the screenshot and log files in this thread.. please make a look and send me a soln.

[VJware]

From the debug, looks like you are authenticating using a windows account...have you added the root account to Backup Exec's logon accounts ? If yes, have you specifed to use this account..

[SriniSanti]

I have added my Linux machine logon account in server and tried adding still the problem persist.

It wil be grateful if you share your contact number and probably a meeting invite to solve this issue by sharing my machine...

[VJware]

Would suggest to contact Support over the phone to have a formal case logged then.