Backup Exec 2012 R3

[symantecnewbie]

Everyday my backup results shows the following exceptions:

(Server: "MYSERVER") (Job: "backup") The job completed successfully.  However, the following conditions were encountered:

A snapshot operation required by this job was unsuccessful. Check the job log and the Windows Event Viewer for additional information.

and looking at the job history in Symantec Backup I have the following:

AOFO: Initialization failure on: "\\MYSERVER\G:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
V-79-10000-11217 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot failed. Make sure that all provider services and tasks are running. Check the Windows Event Viewer for details.

Is there a way to fix these exceptions?

[VJware]

If Win 2003, apply the VSS patch - http://support.microsoft.com/kb/833167

Also, any error in the Application/System logs of the Event Viewer ?

[symantecnewbie]

its windows 2008 R2 Standard

the event viewer logs has:

(Server: "MYSERVER") (Job: "backup") The job completed successfully.  However, the following conditions were encountered:

A snapshot operation required by this job was unsuccessful. Check the job log and the Windows Event Viewer for additional information.

[VJware]

What is the output of vssadmin list writers from the cmd ?

Also, is this a flat file backup ? If yes, is AOFO enabled and is Use Microsoft Software Shadow Copy Provider selected ?

[VJware]

Open the command prompt & type vssadmin list writers

[symantecnewbie]

it is a backup from server to external hard drives, not sure if AOFO enabled.

[symantecnewbie]

 external hard drives, not sure if AOFO enabled.

VSSADMIN LIST WRITERS:

vssadmin 1.1 - Volume Shadow Copy Service administrative command
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {3b2cddca-a535-41b7-81ce-d82760f1559e}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {882c51b9-b7a7-4b15-b3b9-f91ecef1a81a}
   State: [1] Stable
   Last error: No error

Writer name: 'Backup Exec Deduplication Storage Writer'
   Writer Id: {55f6d76d-8617-4fc8-81e9-df0de529b555}
   Writer Instance Id: {edf1f7b1-0fcf-4760-8fef-32a4d4c3a75b}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {a2c67dc3-0b6c-4fed-afe0-c2fd4ad2e451}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {79b4fa08-1711-40bb-aa99-cdebe1822e55}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {64e04b6a-4cca-4f4a-9362-cb2bad855356}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {b49c7f7c-cacf-4224-8fdc-7ec74ccf7a18}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {88e29157-c5ed-4b7c-8d42-c44568d99ccc}
   State: [1] Stable
   Last error: No error

[VJware]

Open the properties of this backup job & choose the Advanced Open File Option on the left side..Ensure that it is checked & Use Microsoft Software Shadow Copy Provider is selected...

[symantecnewbie]

oh it was not checked, do I need to check process logical volumes for backup one at a time?

[VJware]

Yes, that can be checked as well

[symantecnewbie]

Thank you VJware for your help, I will let it run tonight and give you an update tomorrow.

[symantecnewbie]

Backup Exec Alert: Job Success.

thanks again VJWAre for your help