Backup Exec 2012 does not display RDX drive

[kris_lingiah]

Hello everyone,

I am having the same issue as described here http://www-secure.symantec.com/connect/forums/backup-exec-2012-store-does-not-recognise-rdx-drive

Kindly help

Thanks,

Kris

[lmosla]

Make sure it is in the Backup Exec 2012 HCL. 

Install all the available Live Updates.

How does the device appear in Windows Device Manager?

[kris_lingiah]

Thanks for replying.

Make sure it is in the Backup Exec 2012 HCL. Yes

Install all the available Live Updates. already updated

How does the device appear in Windows Device Manager? IBM RDX USB 3.0

[VJware]

Does the RDX drive appear as removable or fixed disk in the Device Manager ?

Is BE 2012 completely patched up with at least SP4 ?

Check the adamm.log as well if there any errors listed. (This log is found at \Program Files\Symantec\Backup Exec\Logs)

[kris_lingiah]

It appears in the list of disk drives in device manager

In My Computer it is named as removable disk

In fact we replaced a faulty rdx drive with a new one

I can create a new folder on the drive

Also, on Backup Exec, on the add storage wizard, disk cartridge, it is detected and i can name it.

Then, however it doesn't appear in the final list of storage devices.

[VJware]

If it appears in the list of disk drives, then try adding it as a Disk Storage and not Disk Catridge in BE.