12-07-2012 04:21 AM
I have got a Windows 2008 R2 64bit Server with Backup Exec 2012 Version 14.0.1798 installed.
My backups isn't working as it gets hangs on detecting devices.
The backups can't run because of this problem.
Please assist.
Regards
Paul
12-07-2012 04:46 AM
What sort of devices are being used ? And errors in the Event Viewer ?
You may run discover.exe & post/pm the output using this KB - http://www.symantec.com/business/support/index?page=content&id=TECH87501
12-07-2012 05:59 AM
I ran the discover command - output below:
C:\Program Files\Symantec\Backup Exec>discover.exe
System Page Size: 4096
ByName: Tape
CreateFile on \\.\Tape0 failed, 32 - The process cannot access the file because
it is being used by another process.
ByName: MediumChanger
ByName: Changer
ByPort: Scsi
ByGuid: Tape
02:00:01:00 01 00 \\?\scsi#sequential&ven_hp&prod_ultrium_5-scsi#5&1982005&0&0
00100#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
INQ 00 "HP Ultrium 5-SCSI Z5AD"
INQ cc ""
INQ dc ""
INQ 83 "HP Ultrium 5-SCSI HU1225NURR"
INQ 80 "HU1225NURR"
TUR 00 00000
RES 00 34 00000
REL 00 34 00000
MAX drive bytes 0x0
MIN drive bytes 0x0
BUS SAS(10)
MAX controller bytes 0xffffff pages 0x101
ByGuid: Changer
ByGuid: ChangerIomega
ByGuid: CDRom
01:01:00:00 05 00 \\?\ide#cdromnecvmwar_vmware_ide_cdr10_______________1.00___
_#5&290fd3ab&0&1.0.0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}
INQ 00 "NECVMWarVMware IDE CDR101.00"
INQ cc "NECVMWarVMware IDE CDR101.00"
INQ dc "NECVMWarVMware IDE CDR101.00"
INQ 80 "?"
12-07-2012 12:37 PM
Lets cut straight to the chase here.
Post your adamm.log from \program files\symantec\backup exec\logs.
12-07-2012 12:46 PM
adamm file attached
12-07-2012 01:08 PM
[4844] 12/07/12 21:28:48.384 DeviceIo Discovery - start
[4212] 12/07/12 21:30:20.790 Adamm Log Stopped!
DeviceIo isn't finishing.
Please list all devices attach to this system.
Systematically disconnect each device from the backup server until the device discovery reports that it has finished.
If you have questions, repost your updated adamm.log for review.