03-15-2012 06:24 PM
I did an upgrade from Backup Exec 2010 to 2012 on the 7th and jobs appeared to have been working ok. I had just originally messed up and had them set up as individual server backups, instead of the all servers backup that we do on friday nights so I had changed this on the 12th. I logged on today to double check the settings and for some reason the jobs will not list under the servers and I have an Exclamation point in a triangle at the bottom left of the screen stating "The query for jobview failed" This is not something I have seen before and I really need to get this fixed before tomorrow nights backups are set to start. The all server full backup job generally starts at 9pm on friday and finishes around 8am on sunday.
Server is windows server 2003 that also hosts the sep management server. 12.1.671.4971
Have tried restarting the server as well as restarting the backup exec services.
03-16-2012 12:05 AM
Hi,
Stop SEP and then restart the BE services. Once done, see if you get the same error. If not, put in exclusions within SEP to exclude the BE services.
Thanks!
03-16-2012 06:15 AM
Have a look at this - https://www-secure.symantec.com/connect/forums/backup-exec-2012-und-microsoft-small-business-server-2011
03-16-2012 07:15 AM
I completely uninstalled sep from this particular server and restarted. Nothing changed
I am in the us so his fix on the second one is not applicable. I verified permissions on the admin account and also logged in as the beservice account and still have the same thing.
What gets me is that this had been working fine and then cut out. there are no warnings or errors in the event log, and the jobs actually still appear to be working in the background. The system just can not pull up the views. There are just some items i need to change before the backup tonight.
Ie. for some reason when backup exec sees a usb hard drive letter, even though this drive is currently not connected, it fails the backup and disaster recovery.
03-29-2012 10:52 AM
I have the exact same issue. I also have SEP on this server (not SEPM though). I selected all servers, right clicked and chose edit backups. Then did a select all of all servers backups and clicked ok. I made no changes and simply clicked okay again and am able to see the next scheduled run and able to edit again. It is kinda annoying doing it but it was better than going through and trying to delete and recreate the jobs...again...
04-01-2012 10:30 AM
I have the exact same problem.
SEP is completly uninstall.
internal support tools not evidence problem.
i use italian version.
04-01-2012 06:21 PM
Hi Bonna,
You could start new thread for the issue your are facing
Thanks
04-01-2012 11:01 PM
...it's the same problem the user is facing, so there is no need to start a new discussion at all...
04-02-2012 12:59 PM
It's happened to me twice now since updating from 2010 R3. BE starts acting wierd (not being able to retrieve information on some servers) and then the next thing I know all my jobs are gone; still are as of this post. Does anyone else have this problem? I can find very very little troubleshooting on this. Thanks, Adam
04-05-2012 08:29 AM
This issue is under investigation by Symantec.
04-05-2012 08:36 AM
Thanks for the update Colin.
04-09-2012 07:04 AM
Any updates on this issue? My jobs still have come back.
04-09-2012 06:43 PM
Hi
Have you open a case with Symantec for this issue, if not please open up a case so that they can further investigate the issue & help you in providing a fix
Thanks
04-10-2012 03:16 AM
At the moment it looks like we may have a wokaround but as that involves editing inside the SQL database, formal cases may be needed
04-10-2012 03:46 AM
How should I escalate this so I can have a formal case for this problem and receive the workaround? Thanks for this update.
04-10-2012 04:09 AM
You have to log a Techncial Support Case instead of a forum post you can't escalate directly from a forum post.
04-10-2012 04:48 AM
Hey Colin, do you have a number that would be best for me to call for this problem?
04-10-2012 06:25 AM
04-10-2012 06:49 AM
I've put in a call with Enterprise Support and have my case number. I should hear from a technician within two hours. I will post back what they say. Thanks.
04-12-2012 09:53 AM
I finally heard back from support this morning. Well basically, it's a known issue and they're working on a fix. This response was no surprise. I was assured that as long as I subsrcibe to this topic I will receive a notification when the fix is out, which will be a hotifx I can download through LiveUpdate.