Backup Exec 2012 " The query for jobview failed"

[dfeifer]

I did an upgrade from Backup Exec 2010 to 2012 on the 7th and jobs appeared to have been working ok. I had just originally messed up and had them set up as individual server backups, instead of the all servers backup that we do on friday nights so I had changed this on the 12th. I logged on today to double check the settings and for some reason the jobs will not list under the servers and I have an Exclamation point in a triangle at the bottom left of the screen stating "The query for jobview failed" This is not something I have seen before and I really need to get this fixed before tomorrow nights backups are set to start. The all server full backup job generally starts at 9pm on friday and finishes around 8am on sunday.

Server is windows server 2003 that also hosts the sep management server. 12.1.671.4971

Have tried restarting the server as well as restarting the backup exec services.

[pkh]

You should subscribe to this document which describes the problem and will contain any updates including hotfix number when it is released.

http://www.symantec.com/docs/TECH185878

[all2surreal]

Thanks.  I just have.

[mmilanez]

I can not enroll in this document. Someone has news, because I am having the same problem.

Thanks.

[Colin_Weaver]

We have fixed this problem in  Hotfix 180962

http://www.symantec.com/docs/TECH180962

However one of the causes of the error is only stopped from happening again by the Hotfix, if you have it before applying the update , the update won't fix it and you have to log a formal support case for us to edit inside the BEDB