Hi,
I have a few symantec backup exec media servers at remote locations. I am connected to all locations through a permanent VPN connection.
I can pass data back and forth through the VPN. I am trying to add the media servers on each of the remote servers to my backup exec admin console.
When i try to add a media server, it locates the server, can see an uptodate status of the services, can restart services, but wont add the media server to my console.
After entering the correct administrative usernames and passwords, i get an error stating that "the authentication service is unknown". I cant find any details of what is stopping my connection and i have no idea what the error actually refers to.
I have tried connecting to multiple remote media servers and i get the same message each time. When i connect to a media server on the same network - i have no problems. It just seems to be through the VPN.
My admin console is installed on an XP Pro SP3 PC and i'm mainly trying to connect to SBS 2003 servers with Backup exec V12 or 12.5 installed.
Any assistance in how to resolve this issue would be greatly appreciated.