Backup Exec Jobs Stuck As Queued

[PatrickSM]

I'm running Backup Exec 15 on Windows Server 2012. 

I have two tape drives that have been "orphaned" from my robotic library. I understand this is because I do not have licenses for them at this point in time. I am looking into doing so.

However, my Robotic library is now showing two offline tape drives.

The Alerts are giving me a Storage Error. 

Now when I go to perform any backup or restore job, it stays stuck in the "Active: queued" state. I understand this often happens when there is an alert to be taken care of. 

Is it possible that this Storage Error is responsible for my jobs staying as queued? 

[Larry_Fine]

What do you mean "orphaned"?

How many tape drives do you have?

What errors or alerts are you getting?  Have you responded to any alerts?

[PatrickSM · Accepted solution]

The tape drives were appearing outside of the Robotic Library in the Storage section. 

Restarting the robotic library fixed this problem.