Backup Exec Live Updates Failed

[Cody244]

I have tried restarting the services and trying to install each of the 2 updates by itself and they still fail, shown in the picture below.

The following log file is listed below.

C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\bkupinst.htm

Symantec Backup Exec (TM) 2010 Patch LogHOTFIX 180429

04-12-2012,12:40:04 : Entering PatchSetup.exe
04-12-2012,12:40:04 : Command Line: /NAME:Hotfix 180429 /UI:NONE
04-12-2012,12:40:04 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : Executing GetPatchInfo.
04-12-2012,12:40:05 : Failed to retrieve Post Update Command string from .\PatchInfo.ini.
04-12-2012,12:40:05 : Failed to retrieve Cache Installer string from .\PatchInfo.ini.
04-12-2012,12:40:05 : Done with BE_CacheInstaller.
04-12-2012,12:40:06 : m_bUseNativeClient = 1
04-12-2012,12:40:06 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:40:06 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:40:06 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{24654BC5-3CF7-4BE8-814A-A3429DBC8881}', 11, 1, GETUTCDATE(), 'LCIA\administrator', 'Starting installation of HF 180429')
04-12-2012,12:41:07 : This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. D:\BE2010R3 Install\BE\WinNT\Install\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi
04-12-2012,12:41:08 : m_bUseNativeClient = 1
04-12-2012,12:41:08 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:41:08 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:41:08 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{24654BC5-3CF7-4BE8-814A-A3429DBC8881}', 11, 4, GETUTCDATE(), 'LCIA\administrator', 'Error: Installation of HF 180429 has failed.')
04-12-2012,12:41:08 : V-225-136: The patch failed to install. Return code: 1635 ***To search for information about this error, click here
04-12-2012,12:41:08 : Checking to see if any remote agents that publish to this media server need to be updated.
04-12-2012,12:41:08 : Executing beupdateops
04-12-2012,12:41:08 : Exiting PatchSetup.exe

---

Symantec Backup Exec (TM) 2010 Patch LogHOTFIX 176937

04-12-2012,12:41:13 : Entering PatchSetup.exe
04-12-2012,12:41:13 : Command Line: /NAME:Hotfix 176937 /UI:NONE
04-12-2012,12:41:13 : Executing GetPatchInfo.
04-12-2012,12:41:13 : Failed to retrieve Post Update Command string from .\PatchInfo.ini.
04-12-2012,12:41:13 : Failed to retrieve Cache Installer string from .\PatchInfo.ini.
04-12-2012,12:41:13 : Done with BE_CacheInstaller.
04-12-2012,12:41:13 : m_bUseNativeClient = 1
04-12-2012,12:41:13 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:41:13 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:41:13 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{85E75C99-8C35-4E57-94F2-C6C8FC76E94B}', 11, 1, GETUTCDATE(), 'LCIA\administrator', 'Starting installation of HF 176937')
04-12-2012,12:42:13 : This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. D:\BE2010R3 Install\BE\WinNT\Install\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi
04-12-2012,12:42:13 : m_bUseNativeClient = 1
04-12-2012,12:42:13 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:42:13 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:42:13 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{85E75C99-8C35-4E57-94F2-C6C8FC76E94B}', 11, 4, GETUTCDATE(), 'LCIA\administrator', 'Error: Installation of HF 176937 has failed.')
04-12-2012,12:42:13 : V-225-136: The patch failed to install. Return code: 1635 ***To search for information about this error, click here
04-12-2012,12:42:13 : Checking to see if any remote agents that publish to this media server need to be updated.
04-12-2012,12:42:13 : Executing beupdateops
04-12-2012,12:42:13 : Exiting PatchSetup.exe

[Riyaj_S]

Is service pack 2 installed ?

Try to extract the patch manually and check if  .\PatchInfo.ini is accessible.

http://www.symantec.com/docs/TECH129500

Hope this helps.

[Cody244]

Service Pack 2 is Installed

[Cody244]

The first step on that link just takes me to a search page

Step 1. Download the patch manually.

Download the latest hotfix executable:

http://www.symantec.com/business/support/downloads.jsp?pid=15047&type=patch

[Cody244]

32-bit Updates Folder Location:

\BE\WinNT\Install\BE32\Updates

Figured out the step 2, but I have to reinstall Backup Exec for it to install the hotfixes?

Step 3. Install Backup Exec.

After the bepatch.msp and PatchInfo.ini files are copied into the Updates folder, Backup Exec is ready to be installed and will contain the necessary hotfix after installation.

This can be confirmed in the Backup Exec UI by going to Help > About > Installed Updates, or by viewing installed updates through Programs and Defaults or Add/Remove Programs.

[mpoertner]

Is this a Server 2008 machine?

I had similar symptoms that were resolved by opening BE as Administrator.

Close out of BE.  On the desktop, Right-Click on the Backup Exec shortcut and select, "Run as Administrator"

Hope this helps.

[Cody244]

Server 2003 Standard SP2

Tried to run BE as Admin and failed again.

[cynik606]

Same problem on Win2008x64 SV, but only with HF 176937.

BE 2010 R3, SP2

I've tried to run as administrator, extract the patch (PatchInfo.ini seems to be OK).

Can I do something more?

[CraigV]

...if you have an AV running, disable it and try the installation again.

[cynik606]

Microsoft FEP real-time protection disabled and still no luck :( installation is almost complete and suddenly starts to rollback everything...

[srinivas_medida]

Uninstall the LiveUpdate through the Control Panel > Add or Remove Programs (or Programs and Features) reboot the server and Try Reinstall LiveUpdate.

Download LUSETUP.exe from below link

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v57903068_EndUserProfile...

IF LiveUpdate fails with error - LU1805: LiveUpdate was unable to find any products to Update refer below link.

Article URL http://www.symantec.com/docs/TECH66265

[cynik606]

Currently I have installed LU 3.3. After reading this article: http://www.symantec.com/business/support/index?page=content&id=TECH66265 I understand that I should download and install the same version (3.3, not 3.5)?

[Cody244]

I uninstalled LU 3.3... will wait to reboot at the end of the day and then give this another shot.

[Cody244]

Installed LU 3.3 again and ran the live updates.. They failed again.

[CraigV]

Hi,

3. things to try here:

1. Open up BEutility and run the BEDB repair, just in case there is some sort of corruption that might be causing this.

2. Repair BE using Add/Remove Programs. Check if this resolves it.

3. Open up a command prompt, and type: beupdateops.exe  -optout. This will unregister BE with LU. Then type: beupdateops.exe -addBE. This will reregister BE with LU. Try running it again.

Thanks!

[Riyaj_S]

You may also try changing the path for patch download for Live upate :

http://www.symantec.com/docs/TECH87960 (When running LiveUpdate, any large updates fail to download and install)

Hope this helps.

[cynik606]

@CraigV:

1. Is it safe for my DB?

2. I prefer try this one as the last option because I have installed BE on two host (Hyper-V failover cluster) and I don't want to mess something...

3. I have error: "Windows cannot find 'beupdateops.exe', Mare sure you typed name correctly..."

@Riyaj S:

It can't be this because I try to run already downloaded and extracted patch.

[CraigV]

Hi,

1. Yes it is. It's simply a repair of the BEDB...it doesn't change anything in it, doesn't delete anything in it. I've done it plenty of times without an issue.

2. You shouldn't mess anything up; again, it's simply a repair of the installation. But don't do it if you don't feel comfortable.

3. Check the TN which will detail the specific switches you can use. Do a search for beupdateops.exe and you should find it, as it is installed by default.

http://www.symantec.com/business/support/index?page=content&id=TECH60721

Thanks!

[Cody244]

#1 didn't work

#2 Failed to repair backup exec

[Cody244]

#3 comes back and says beupdateops.exe is not recognized as an internal or external command.