12-07-2010 02:22 PM
Hey all,
I've got an... interesting problem I've been battling the last couple days. I have an Exchange 2010 server on Win 2008 R2 Standard, with the latest BE Remote and the Exchange Agent installed. Running Backup Exec 2010 R2 on a separate Win 2008 R2 server in a separate domain.
Every time I run the backup job, it fails immediately (5-6 seconds) with "The logon account that was provided does not have valid credentials." and error code E0009B61. I can't find any information on this error online.
I've validated the credentials, re-installed the RAWS and applied all updates, re-created the job, but still I just get this error. File backups on the server work fine, but neither the mailbox database nor the public folder database get backed up.
I've tried to parse the Debug Monitor output, but I can't find any relevant entries that pinpoint why the error is actually happening. I've attached the log below.
Any help on this would be greatly appreciated. Thanks!
12-07-2010 10:35 PM
Hi Itchy,
I take it that account has delegated rights to Exchange which is what would be required? Have you set up that same account from the domain your Exchange server is in on your media server?
Laters!
12-07-2010 10:46 PM
Do you have the Exchange 2010 Management Tools installed on your media server?
12-07-2010 10:46 PM
Hi ,
As you said your exchange & Media server are in different domain , I beleive the account used by you to backup exchange would be added in group called Organization Management & Public folder managaement if not please add that user in those 2 group mention above & apart from that , the user should have domain admin & local admin rights on that exchange server.
Also the user should have active mailbox
After doing that do gpupdate /force on exchange server & then restart the services on both exchange & media server for backupexec & then let me know if backup is working or not
(Also let me know if exchange is in DAG or it is single exchange server 2010 now & also is there any trust between 2 domain )
Thank You
12-10-2010 02:02 PM
Hey all,
I apologize; I thought I had subscribed to replies, but I never got any notifications that people had posted. To answer your questions:
I will try Sammy's suggestions just to confirm, but as I said, I've used this exact same config for other servers, and the "Test Credentials" features reports "successful". I'm stumped, and I unfortunately can't reload Exchange because the customer is already using it.
Thanks a lot for your suggestions, any other ideas are welcome :)