Backup exec 2010 R3 and SBS 2011 Keeps failing with Final error: Final error: 0xe00084ec - A backup storage read/write error has occurred.

[John_Tytherleig]

Hi Guys,

I'm hoping someone may be able to help with a couple of issus that has had us tearing our hair out..

Customers setup :-

HP ML350 G5

Windows Small Business Server 2011

Backup Exec 2010 R3 V13.0 Rev. 5204, all current updates.

Backing up to a Quantum DLT-V4 on a LSI Ultra 320 adapter

Issue 1 :-

Backups Keep failing with "Final error: 0xe00084ec - A backup storage read/write error has occurred."

Tape drive changed, tapes changed, controller changed.

We even supplied a new server with all new equipment / tapes and swapped the drives over into the new server and still getting same error. BE has been uninstalled and reinstalled but to no avail.

Tapes check out fine with Xtalk when testing every time.

Issue 2 :-

Backups Fail with "Final error: 0xe0000391 - Backup Exec attempted to back up an Exchange database according to the job settings. The database was not found, however. Update the selection list and run the job again."

When this occurs we can see the exchange database is up and running fine, customer reports they can email without fault.

I'm hoping someone has had this as well and has a fix or any pointers!

Many thanks

John T

[CraigV]

Hi John,

Check the TNs below for Issue 2:

http://www.symantec.com/business/support/index?page=content&id=TECH137852

http://www.symantec.com/business/support/index?page=content&id=TECH140090

See if they are relevant and if they fix your issue. If they do, see if Issue 1 occurs again at the next backup.

Thanks!

[Larry_Fine]

for #1, have you tried a new SCSI cable or terminator?

Next step would be SCSI tracer to see exactly what the drive is reporting.

http://www.symantec.com/docs/TECH49432

http://www.symantec.com/docs/TECH24414

[pkh]

If you are running any HP Insight Management software, turn it off.

[John_Tytherleig]

Thanks Peeps,

We are in the process of trying your reccomendations. I'll update as to if it fixes the issues.

Many thanks!!

[John_Tytherleig]

All hardware was changed, cabling, tape drive, server and tapes.