Backup exec 2014 job failed error: cannot get the disk changed information

[jba]

Hi,

I have server 2012 R2 With backup Exec 2014 SP2 .A job failed had this error:

Final error: 0xe0009582-Cannot get the disk changed information

Final error category Ressource Errors

For additional information regarding this error refer to link V-79-57344-38274

Any ideas?

[CraigV]

...the TN below isn't for your version but refers to backing up to a B2D...are you doing this, and has anything changed on the unit if so?

http://www.symantec.com/business/support/index?page=content&id=TECH136411

Thanks!

[VJware]

Is this a VM backup or a physical machine backup ?

[jba]

Hi,

Its a VM backup

[VJware]

Has this ever worked before ?

Are you receiving this failure for all VMs or for just one ?

If all, then Is the virtual host licensed for VADP (vStorage APIs) ? If licensed properly at the virtual host, then try uninstalling and reinstalling the Agent for VMware & Hyper-V from the BE media server.

[jba · Accepted solution]

Hi

I removed the VM that caused the error in the job.

How to close this discussion?