Backup failed with 8000FFFF

[sym2]

hi everybody 

I have problem in my backup usualy happened when i check on daily backup i see backup failed message with 8000FFFF error code and i want to understand what exacty happened to appeare this error. 

I am using symantec backup exc 12.5 for windows server 2003 R2 SP2.

if anybody have effective solution please send it to me.

[SuperBrain]

I see this error mentioned in the following technote:

http://www.symantec.com/docs/TECH66532

one of the solution says it was resolved in a post BE 12.5 SP2 hotfix. If you are already on a higher service pack level for BE 12.5, you can ignore this. Else, I recommend you update your media server to the lates service pack and hotfix and attempt a backup again.

[Siddhant_Saini]

Is the backup failing with an error that reads 'Catastrophic failure' ONLY or an error that further reads some issues related to Volume ShadowCopy Service(VSS)? If it related to VSS then under the 'backup job properties' > Advanced Open File Option > Select Microsoft Volume ShadowCopy Service(Windows Server 2003 and later) option and then from the drop down(for Snapshot provider), you need to select 'System- Use Microsoft ShadowCopy Provider'. Alternatively, you may refer to the following link: http://www.symantec.com/docs/TECH173983