Backup failuer and email notification

[Mischa_Schlicht]

For some reason, every day the backup fails with the following message:

Job server: TSERVER
Job name: Backup 0001
Job started: Tuesday, July 05, 2005 at 11:00:01 PM
Job type: Backup
Job Log: BEX00118.xml




Device and Media Information
Drive Name: DELL 1
Media Label: 4MM000001
Media GUID: {85769D5C-A822-4613-A66F-9C4D5F377649}
Overwrite Protected Until: 12/31/9999 12:00:00 AM
Appendable Until: 12/31/9999 12:00:00 AM
Targeted Media Set Name: Media Set 1




Job Operation - Backup
Backup Options
Media operation - append.
Hardware compression enabled.





Server - \\TSERVER
Remote Agent not detected on \\TSERVER.




Server - TSERVER
Remote Agent not detected on TSERVER.




Server - \\TSERVER
Remote Agent not detected on \\TSERVER.




Server - \\TSERVER
Remote Agent not detected on \\TSERVER.






Job Completion Status
Job ended: Tuesday, July 05, 2005 at 11:02:33 PM
Completed status: Failed
Final error: 0xa000846b -
Device could not be backed up because an error occurred while connecting to the Remote Agent for Windows Servers.
Make sure that the Remote Agent for Windows Servers is running on the target computer.

Final error category: Resource Errors



Errors
Click an error below to locate it in the job log
Backup - \\TSERVERRemote Agent not detected on \\TSERVER.
Backup - TSERVERRemote Agent not detected on TSERVER.
Backup - \\TSERVERRemote Agent not detected on \\TSERVER.
Remote Agent not detected on \\TSERVER.


I have checked that the agents are runnings and also set to Startup with system. Any help would be greatly appreciated.

[Shyam_Sundar]

Hallo,

Pls check whether the Remote Agent service is running under the Local System Account on the Backup and Remote servers.

Also check whether the port 10000 is open on both the servers (backup and remote). Run telnet sessions on both the servers to check whether the port is open or not.
Backup Exec uses NDMP to communicate with the Remote agent. And NDMP by default uses port 10000.

Also in Backup Exec - Tools - Options - Network - Network card settings - choose 'use any available adapter'

Pls refer to the following document.

http://support.veritas.com/docs/240971

Additional Information :
For information on the recent VERITAS Backup Exec

security vulnerabilities, including links to the downloads

for the necessary hotfixes, please refer to the following

document:
Patch summary for Security Advisories VX05-001,

VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



Note : If we do not receive your reply within two

business days, this post would be marked ‘assumed

answered’ and would be moved to ‘answered questions’

pool.


Thanks.