Perry,
We have the latest build of BE v11d 7170. We are also experiencing the same problem as Afonso.
One of our server sits there forever at Snap Shot Processing. This server is our printer server and file server. No one is in the office and the job just sits there for the entire Easter holiday weekend.
I had to cancel the job and start the job again without that server.
I will try out Afonso's solution on this.